Has anyone else experience issue with QB stop tracking employees vacation time? I have two companies using QBO and both are having the same problem.

I'm here to help and check why QuickBooks stop tracking employees' vacation time, jabberhausy.

You need to check if there were changes to the vacation pay policy for your employee. Since we're unable to access your account here in the Community Forum, you can log into your QuickBooks Online account.

Then, verify how hours were accrued for the vacation pay of the employee. Here's how:

1. Go to Settings ⚙️ and select Payroll Settings.
2. Select Time off Policies.
3. Click Edit next to the vacation category.
   
4. Review the Accrual Frequency, Hours earned per year, and Maximum available.
   
5. Click OK.

After verifying the time off policies, open the employee's profile. Then, check if the vacation time is assigned correctly. Here's how:

1. Go to the Payroll, then select Employees.
2. Select employee’s name.
3. In the Pay section, select Edit ✎.
4. Under How much do you pay [employee]? select Edit ✎ or + Add additional pay types.
5. Proceed to the Time off pay policies section.
6. Verify the policy from the Vacation pay box.
   
7. Click Save to exit.

If everything is set up correctly and there were no changes to the policy, I recommend getting back in touch with our Live Support Team. I know you've already contacted them. However, they can pull up your account and check why QuickBooks stops tracking the vacation time.

Please use this link to select your payroll services and contact support from there: Payroll Support.

Let me know if there's anything else you need with tracking employees vacation time. I'll be around whenever you have additional concerns about this.

Hello.

Tried following your instructions but I don't have "Time off Policies" in Payroll Setting. See screenshot.

Hello,

Thank you but I am not seeing "Time off Policies" under Payroll Setting. See attached screenshot.

I’ve got you covered, @jabberhausy.

The Time off Policies option under Payroll Settings is available for QuickBooks Online Payroll Enhanced users.

Since you’re using full-service payroll, you can directly go to your employee's Pay section to review the vacation setup.

Here’s how:

1. Go to the Payroll menu, then Employees.
2. Select employee’s name.
3. In the Pay section, click the Pencil icon.
4. Under How much do you pay [employee]?, select Edit.
5. In the Time off pay policies section, verify the vacation details.
   
6. Click Save.

You can visit this guide if you need to update your existing policy in QuickBooks: Set up and track time off in payroll.

Leave us a message below if you have any other payroll questions or concerns. The Community is always here to help. Take care!

Hello,

I already had this setup but it is not accruing anything. Its not working for me and Intuit won't even get back to me...

I had setup Vacation Pay a few years ago and it all worked fine until earlier this year. I believe QB added Paid Time Off option and it stopped tracking. I even activated both Vacation Pay and Paid Time Off. Neither is adding hours when creating paycheck...

Thanks for sharing details of what you've done so far, jabberhausy.

Based on the screenshot you provided, ensure to select the Time Off Pay. If the issue persists, this needs to be looked into further; I recommend contacting our Payroll Support again. They'll be able to access your account and submit a ticket, which will allow our software engineer to investigate the root cause of this problem.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Go to Help(?).
3. Select Contact Us.
4. Enter a brief description of your concern, then choose Let's talk.
5. Choose a way to connect with us either Get a callback or Start a chat.

I've also included the following articles below to help you figure out when to cancel or edit payroll checks in QuickBooks Online:

• Can I cancel Direct Deposit payments after they're sent?
• Change an employee paycheck.

If you have any more questions or issues about payroll, please don't hesitate to reply to this thread. We're available to assist you 24 hours a day, 7 days a week.