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Level 1

Has anyone else had an issue with their employee tab not working in quickbooks online?

When I click on it to open the list, it just goes blank. I cannot get to the list to activate or inactivate any of my employees.
4 Comments
Highlighted
Level 1

Has anyone else had an issue with their employee tab not working in quickbooks online?

I am having the same problem trying to change account, customer, and category from all downloaded transactions.  It seems the toggle switch is not working in QBO....

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QuickBooks Team

Has anyone else had an issue with their employee tab not working in quickbooks online?

Hello, @lahawk81 and @ddbrown.

 

Thanks for joining us here in the Community. Currently, there is an open investigation of the employee's tab not working. The case number is  INV-39348. Our engineers are investigating this issue, and they are actively working with them to get this resolved.

 

With this, I suggest contacting our QuickBooks support. So they can add your company to the list of the affected users. We'll update you about the status of the issue via email. They are open Monday-Friday 6:00 AM - 6:00 PM and Saturday 6:00 AM - 3:00 PM Pacific Time.

 

Here's how:

  1. Click the Help button on the upper right side.
  2. Choose Contact Us.
  3. Enter your concern in the description field together with the investigation number.
  4. Hit Let's talk
  5. Choose either Start messaging or Get a callback
  6. Complete the required information to accomplish the process. 

contact us2..PNG

 

Once you have the list, you can now change the employee's status by clicking the Pencil icon beside Employment in the employee's profile. For the detailed steps, please check out this article: Delete or terminate an employee.

 

For your concern @ddbrown, it seems your browser is full of frequently accessed page resources, thus causing unusual responses. To isolate this, logging into your QBO account using an incognito or a private browser. 

 

Here are the shortcut keys:

  • Ctrl+ Shift + N (Google Chrome)
  • Ctrl + Shift + P (Mozilla Firefox)
  • Ctrl + Shift + P (Internet Explorer)
  • Command + Shift + N (Safari)

 

Once logged in, go back to the Banking tab and change the accounts, customers, and categories from your downloaded transactions. For the complete instructions, visit this article: Assign, categorize, edit, and add your downloaded banking transactions.

 

See the sample screenshot below.

 

If the private browser works, I recommend going back to your default browser and clear the cache. This process aims to speed up your overall browsing experience and see the latest info. If the issue persists, use another compatible browser

 

This article guides you on how to set up Online Banking and use the basic feature: Learn how to use Online Banking, Connect Bank Accounts, and Review your Bank Feed in QBO.

 

Let me know if both of you have another concern. I'm always here to help. Take good care. 

Highlighted
Level 1

Has anyone else had an issue with their employee tab not working in quickbooks online?

I was using Microsoft Edge and was instructed to switch to Google Chrome by Customer Service.  Had no issues after I switched to Chrome.  Hopefully it will work for you too.

 

 

Highlighted
Level 1

Has anyone else had an issue with their employee tab not working in quickbooks online?

I was instructed by customer service to switch from Microsoft Edge to Google Chrome.  Chrome worked for me.  Hopefully, you can switch also and it will work.  

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