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Carol100
Level 1

Has anyone else had issues setting up Core Payroll? Specifically with Payroll Items and tax tracking?

 
1 Comment 1
ShiellaGraceA
QuickBooks Team

Has anyone else had issues setting up Core Payroll? Specifically with Payroll Items and tax tracking?

Hi @Carol100,

 

Have you tried accessing your account via a private browser? If you haven't, please follow these steps so we can verify if it's a browse issue or not.

 

  • Press CTRL+SHIFT+N for Chrome.
  • Hold and press CTRL+SHIFT+P for Mozilla Firefox and IE.

Once done, go back to setting up your payroll item and tax tracking again. If it's working fine, you can clear the cache of your regular browser. This process will delete the temporarily stored file in your browser.

 

If you're experiencing the same, please contact our payroll support so we can investigate further. Please use this link to reach out: Contact the QuickBooks Online Customer Support team.

 

You can also check this handy article for your reference: Tax feature updates with QuickBooks Online Payroll Core.

 

Should you have other questions or concerns, please let me know. I'll be around to help. Thanks for dropping by and have a great day.

 

 

 

 

 

 

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