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lgrbook
Level 3

Has anyone else had problems with latest update in payroll-won't create 941 report

Since the latest update in enhanced desktop payroll for accountants, I have a client that has not created a paycheck yet this year.  But is still required to file the quarterly 941 report. 

I had no problem creating a 941 report for the 1st Qtr with zero payroll, but now Qbooks won't create the form, it just shows up a button that says----no employees have been paid in the given year.   Then refuses to let me create the 941 report!!   In all my 16 years of doing payroll with Qbooks desktop, I have never seen this.  

Has to be latest update because it worked just fine in April for the 941 report.  I updated payroll, I tried to call my Proadvisor Tech support, but being a holiday, nobody there.  Boo hoo, I am working today.  

Anyway I finally created a dummy check dated in March to get the program to let me create a zero 2nd Qtr 941 report and efile it.  

 

This is a brand new problem and I was wondering if anyone else has had this problem. 

I know I am not the only one with small business clients that don't do many paychecks a year and they haven't been switched to the annual 944 form. 

Thanks

2 Comments 2
BigRedConsulting
Community Champion

Has anyone else had problems with latest update in payroll-won't create 941 report

Yes, many people have reported this bug here.  It seems someone at Intuit thought it made sense, and so they put in a new rule to save you from yourself.  Of course it doesn't make any sense at all.

 

The workaround support has come up with, since of course a workaround is required, is to create and void a paycheck in the current year and then you can create the form.

lisajcpa
Level 1

Has anyone else had problems with latest update in payroll-won't create 941 report

This is completely unacceptable.  I have been a QuickBooks user since the beginning.  I pay a huge amount to be a ProAdvisor with multiple licenses for online as well as desktop.  I do not understand the rationale of not being to print zero reports for 941s and the "work around" is just silly.  Please fix this bug ASAP.  We are dealing with a 7/15 tax deadline and a payroll deadline and have multiple preparers.  

 

 

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