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allanmann68
Level 1

Has anyone else had trouble trying to get transactions downloaded on a new Amex business card issued to an employee?

 
3 Comments 3
CharleneMae_F
QuickBooks Team

Has anyone else had trouble trying to get transactions downloaded on a new Amex business card issued to an employee?

I'm here to help you sort this out, allanmann68.

 

As of now, we have an investigation (INV-51609) that the AMEX credit card is unable to pull up the bank transactions.

 

In the meantime, I'd like to redirect you to our QuickBooks Support Team so you'll get updates on the current status of the investigation and be notified once the fix is already available. Here's how:

  1. Go to the Help menu.
  2. Select Talk to a human.
  3. Type in your concern in the Type something field.
  4. Click the send icon.
  5. Choose I still need a human.
  6. Click Contact Us.
  7. Select the Send a message button.
  8. Enter the necessary details, then click Continue.

 

Additionally, once you get your bank transactions, you can categorize them in QuickBooks Online.  This will help you in reviewing them to make sure your books are accurate.

 

We're always here to help if you have other banking concerns or follow-up questions. This way, we'll be able to assist you on time.

allanmann68
Level 1

Has anyone else had trouble trying to get transactions downloaded on a new Amex business card issued to an employee?

This process sends you in circles, requires you to retype your question multiple times and still does not establish a contact with a human.

LieraMarie_A
QuickBooks Team

Has anyone else had trouble trying to get transactions downloaded on a new Amex business card issued to an employee?

I'm here to ensure you can reach out to our support without any further delay, @allanmann68.

 

Issues like this are usually the result of outdated or corrupt cache files in your web browser. Browser caches help speed up basic browsing that allows you to save more time when loading repetitive images or information. However, it can impact processes and cause this unexpected behavior when your browser accumulates too much historical data. Not to worry, you can clear them in just a few easy steps.

 

In the meantime, we can start by accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

 

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

 

If it's responsive, I recommend that you clear it's cache. By clearing the browser's cache, you can remove that historical data and access QuickBooks with a clean slate.

 

You can also reach out to our Customer Care Support team using the QuickBooks Online testdrive.

  1. Click this link: QuickBooks Online Test Drive.
  2. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  3. Select Talk to a Human.
  4. Enter a short description of your concern and press Enter.
  5. Click I still need a human.
  6. Select Contact Us to connect with our live support.
  7. Choose Get a callback.
    help.JPG

 

To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. For more information, check out our support hours and types.  

 

Keep us posted if you have other concerns, @allanmann68. We're always here to help. Have a great day!

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