Hi there, sher422.
Did you get an error message when trying to add an employee?
In the meantime, let's determine what's causing the issue when adding an employee.
To start with, let's open QuickBooks on an incognito window. This is where we can identify any browser-related issue. You can use these keyboard shortcuts to open one:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If you're able to add one, you can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected issues on the opened pages like QuickBooks.
You can also switch to a different supported browser like Mozilla Firefox, Google Chrome, Microsoft Edge, or Safari.
Once added, you can check this article when paying your employee: Process or run payroll.
I'm just around if my assistance is in need. Stay safe always!