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ianpmartin
Level 1

Has QB abandoned it's live help effort? Any suggestions on cloud-based accounting software with better service?

I'm having a tech issue and both the live chat and call-back services are 'closed'. Maybe QBO is trying to push toward premium service/upcharge for tech support?
1 Comment 1
ShiellaGraceA
QuickBooks Team

Has QB abandoned it's live help effort? Any suggestions on cloud-based accounting software with better service?

Thanks for posting here today, @ianpmartin.

 

Phone lines are now open. We temporarily suspended calls to prevent long hold times as we resolved a direct deposit payroll issue. Employees should receive paychecks by end-of-day today.

 

In order for you to receive live updates for outages in QBO, go to this link and click on Subscribe to Updates.

 

Thank you for your patience as we resolved this issue.

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