Hello jjgonzalezchicag!
Thank you for choosing QuickBooks Online for your business.
If you won't be using the payroll service, you can cancel it on the Billing and Subscription page. I'll walk you through it. However, please clarify if you want to use it for 2020 because you mentioned 2019 in your question.
To cancel your payroll subscription:
- Click on the Gear icon and choose Accounts and Settings.
- Choose Billing and Subscription.
- Click on the Payroll subscription section.
- Choose Cancel or Deactivate.
You can go to the same page if you want to reactivate your subscription in the future.
By the way, the system will remove your payroll data if you will not resubscribe within a year.
Let me know if you have other questions in mind. Have a good day!