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choicesecurity
Level 1

Hello, I'm on my 9th call trying to get a release of a hold on my account. Does anyone know how to get a supervisor on the phone?

 
1 Comment
MadelynC
QuickBooks Team

Hello, I'm on my 9th call trying to get a release of a hold on my account. Does anyone know how to get a supervisor on the phone?

Let me show you the way how to get in touch with a supervisor, @choicesecurity.


It seems you have been through a lot just to lift the hold on your account. And I'm keen to help resolve this so you can get back to business in no time. You can follow my instructions to get this settled. 


You’ll want to perform the same contact process. Once you’re connected, you can ask the support/expert to get a supervisor for you. That way, you can ask them directly for immediate actions to lift the hold on your account. Here are the steps to reach out to them:

 

  1. On the QB Assistant window, type Talk to a human.
  2. Select or type, I still need a human
  3. Type it again until you see the OK. Here’s a shortcut to connect with my human's option. 
  4. Click the Contact us link and select Get a callback.

 

I’ve attached a reference that’ll guide you when processing payroll in QuickBooks Online. It contains complete steps for both paper checks and direct deposit.

 

Let me know how the call goes, so I can extend my help if needed. I'll be here for you. Always take care. 

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