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Payroll Employee Portal shows zero sick and vacation time, but it's wrong.

My boss confirmed that I have 32.02 hours of vacation time accrued, and 6 hours of sick time available, but my Payroll Employee Portal is showing 0 for both.

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Best answer 09-09-2019

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QuickBooks Team

Hello there, ingrid, I'm here to provide some details abo...

Hello there, ingrid,

I'm here to provide some details about vacation and sick time accrued in your payroll employee portal.

I received an update that there is currently an ongoing investigation regarding the payroll employee portal showing zero or has missing Paid Time Off (PTO) hours. We are still working to get it fixed as soon as possible.

As a workaround, you can try to open your employee portal using a private browser. This way, you can verify if this is caused by the system or your browser. If it works, it would be a good idea to clear your cache and cookies to remove your historical data from previously visited websites.

In case you've already tried the workaround provided above and you still can't view your PTO hours, I'd suggest contacting our QuickBooks Workforce so your account will be added to the list of affected users. This way we can notify you when the issue is resolved.

Let me know how it goes by leaving a comment below. I’m always here to help if you have other payroll concerns.

View solution in original post

3 Comments
Highlighted
QuickBooks Team

Hello there, ingrid, I'm here to provide some details abo...

Hello there, ingrid,

I'm here to provide some details about vacation and sick time accrued in your payroll employee portal.

I received an update that there is currently an ongoing investigation regarding the payroll employee portal showing zero or has missing Paid Time Off (PTO) hours. We are still working to get it fixed as soon as possible.

As a workaround, you can try to open your employee portal using a private browser. This way, you can verify if this is caused by the system or your browser. If it works, it would be a good idea to clear your cache and cookies to remove your historical data from previously visited websites.

In case you've already tried the workaround provided above and you still can't view your PTO hours, I'd suggest contacting our QuickBooks Workforce so your account will be added to the list of affected users. This way we can notify you when the issue is resolved.

Let me know how it goes by leaving a comment below. I’m always here to help if you have other payroll concerns.

View solution in original post

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Re: Payroll Employee Portal shows zero sick and vacation time, but it's wrong.

hi can someone help me

 

Moderator

Re: Payroll Employee Portal shows zero sick and vacation time, but it's wrong.

Hello there, mukesh mahant,

 

If you're getting the same error wherein your sick and vacation time in the portal is showing zero, you can follow the basic troubleshooting steps provided by my colleague above.

 

If you need help on something else, can you provide additional information on how we can help you?

 

You can visit the QuickBooks Tutorials website for quick videos on how QuickBooks works.

 

Please know that we're here to help you with your concerns. You can leave a reply below.

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