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Has anyone figured out how to connect with Mountain America Credit Union? We have not been connected since November 13. Is there a way to get the transactions?

 
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QuickBooks Team

Hello there, ttanner6,  Let’s fix the online banking con...

Hello there, ttanner6

Let’s fix the online banking connection with Mountain America Credit Union so you’ll get the most up-to-date transactions.

First, let’s run a manual update on your bank account. This way, it downloads any new transactions within the previous 90 days. Here’s how:

  1. Select Banking from the left menu.
  2. On the Banking page, select Update.
  3. If prompted, enter your Multi-Factor Authentication (MFA) credentials.
  4. Choose Continue update.

Secondly, let’s verify that you can log in to your bank's website. Make sure you’re using the same URL you provided to connect your account to QuickBooks Online (QBO). Here’s how:

  1. Select Banking from the left menu.
  2. On the Banking page, select Add Account.
  3. Search for your financial institution and select from the list.
  4. Click the login URL for your bank's website posted at the top of the window.
  5. Log in using your bank username and password
  6. Verify that you’re able to access your account through this linked website. Log in and confirm that you can see your account summary, account history, and account details without any errors.
  7. Once you verify that you can connect to your bank's online banking website, try to manually update from the Bank Feed again.

The third step is to verify that there are no changes required by your bank. If you can access your bank account on their website, please check for any messages, notifications, or alerts indicating that something isn't working on their end. This is to ensure that the online banking connection will be fixed.

For more information, please run through this article: Fix Online Banking Errors in QBO.

If you’ve tried the steps above but doesn’t work, I’d suggest using the WebConnect process to be able to get the transactions from 11/13/2018 until present. Here’s how:

  1. Sign in to your bank’s website.
  2. Select the date range of transactions you want.
  3. Choose a supported file type for the download file.
  4. Download the file to your computer.
  5. Log in to your QBO account.
  6. Select Banking from the left menu.
  7. From the Update drop-down menu, select File upload.
  8. Browse your computer for the bank file and select.

Keep me posted on how things go after performing the steps above, ttanner6. I’m here anytime you need further assistance. Have a safe weekend!

Not applicable

Re: Has anyone figured out how to connect with Mountain America Credit Union? We have not been connected since November 13. Is there a way to get the transactions?

Same issue. I've been on the phone with both the bank and Quickbooks a few times. So far nothing has worked. Meanwhile, my books are getting further and further behind, tax season is here, and I'm paying for service that isn't working. 

 

missEllie did you find a solution?

QuickBooks Team

Re: Has anyone figured out how to connect with Mountain America Credit Union? We have not been co...

Hi Crebec,

 

This has been reported to our engineers. They are still gathering more details for their investigation. We'll update this thread as soon as it is fixed.

 

In the meantime, you can access your bank's website outside of QuickBooks. Then, check if there are actionable messages.

 

Once you're done, please try refreshing your bank feeds in QuickBooks. 

 

Lett us know if you have other questions.

Not applicable

Re: Has anyone figured out how to connect with Mountain America Credit Union? We have not been connected since November 13. Is there a way to get the transactions?

Did you ever get this figured out? If not, I can help.

Not applicable

Re: Has anyone figured out how to connect with Mountain America Credit Union? We have not been connected since November 13. Is there a way to get the transactions?

I am having issues with this as well. Please help

QuickBooks Team

Re: Has anyone figured out how to connect with Mountain America Credit Union? We have not been co...


Hey there, sixty.


Thanks for letting us know about the issue you’re experiencing with Mountain America Credit Union. I’m here to ensure you’re able to reconnect your account.


Just to clarify, did you receive any error codes/messages? While I await your response, I have laid out the general steps to resolve the issue.


To begin, perform a manual update to refresh the online banking connection. Let me guide you through the process.

 

  1. Go to Banking on the left panel.
  2. Choose Banking.
  3. In the Bank and Credit Cards section, select Mountain America Credit Union.
  4.  Click on the Update button.
  5. If prompted, input your Multi-Factor Authentication (MFA) credentials and select Continue update.

Once done, try downloading transactions. If run into any errors or get the same result, please follow the troubleshooting steps in these articles:

 

Alternatively, you can use the WebConnect feature to manually download your bank data into the program.

 

With these steps, you should now be able to accept downloaded transactions.


Please update me on the results, so I can look for further steps if you run into any roadblocks. I’ll be on the look out for your response.

 

Not applicable

Re: Has anyone figured out how to connect with Mountain America Credit Union? We have not been co...

I've been having the same issue two, it shows a green checkmark on all my Mounatin America accounts, saying they are "Up to Date" but none of the transactions are showing up. The other day I got it to work by updating my password with Mountain America, but now, the next time I log in, same issue all over again.

In addition to this, even when it is downloading the transactions properly, it seems that since sometime late 2018, every time I log into Quickbooks I am required to reenter my sign in information for the bank, as if it keeps forgetting it for some reason.

The only thing I can think of as a possibility is I know Mountain America has updated their banking backend website around the same time, maybe that is causing issues for all MACU and Quickbooks Online users?

Thanks.

QuickBooks Team

Re: Has anyone figured out how to connect with Mountain America Credit Union? We have not been co...

Hello there, @kepabengoa.

 

I understand how hard it is when a problem occurs in your bank account. Don’t worry, I’ll help you successfully update your sign in information.

 

Let’s access your QuickBooks account through a private browser and update you Mountain America Credit Union sign in information. This way, when you sign in to your account, it won’t be asking for your credentials anymore.

 

You can open a private browser by using these keyboard shortcuts:

  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer: Ctrl + Shift + P
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

If you’re still unable to download your transactions successfully and is asked for your credentials, I suggest you contact your bank’s customer support. This way, they can help you further with your bank sign in.

 

You may also schedule a callback with our customer support by clicking on the Help button and choosing Contact Us

 

If you have additional questions, please don’t hesitate to let me know. I’ll be here to assist you.

Not applicable

Re: Has anyone figured out how to connect with Mountain America Credit Union? We have not been connected since November 13. Is there a way to get the transactions?

Yes, in the list of banks from Quickbooks use 

Mountain America CU - Business instead of  Mountain America CU

QuickBooks Team

Re: Has anyone figured out how to connect with Mountain America Credit Union? We have not been co...

Thanks for joining us here, 30025672.

 

I log in to my QuickBooks Online and I can see that Mountain America CU is part of the participating financial institutions. You might need to scroll down and look for it if your getting a number of search results. 

 

You can also use their URL in searching for the bank to narrow down the search results.

 

Let me know if you have follow-up questions. 

 

mcu.PNG

Not applicable

Re: Has anyone figured out how to connect with Mountain America Credit Union? We have not been connected since November 13. Is there a way to get the transactions?

I figured it out!!!!  You have to login from a web browser (rather than using the mobile app) to the new Mountain America Online website. It had me change my password and sign a new Terms of Use/Agreement.  After that, I was able to sync with Quickbooks! :)

Not applicable

Re: Has anyone figured out how to connect with Mountain America Credit Union? We have not been connected since November 13. Is there a way to get the transactions?

Aaaaand I'll give the real answer: MACU has been "rolling out" its new online banking experience for over a year now. If you, like me, where getting the (108) error over and over again that directs you  to a non-existent message that you were supposed to check, well you need to log out of the "old" (legacy) MACU interface. Then push the word "register" and it will take you to the "new" interface (mind you that the new interface is NOT LIVE YET) but all QBO online traffic is handled there. Note the new interface should have a URL beginning with "o.macu.com" and the old interface was "ob.macu.com". Once you accept the new terms, you will be able to sync. NOTE: you have the ability to have not one, but TWO logins to the same account depending on whether you are on the legacy site or the new one. That was my problem as I had changed my legacy password but not the "new" password. Very sloppy on the back end if you ask me. This has been a three month saga for my business. 

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