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ZoarFinance
Level 1

How can I get a quicker turnaround for re-correction when after waiting 6 weeks, W2-C was completed incorrectly? Only the same old contact number for forwarding requests?

QB lost correction file after previous confirm of receipt. Then when links sent to us for re-upload didnt work, took the info over phone but never sent the promised confirmation of corrections. W2-C bungled after 6 weeks of waiting. Now a week after notifying QB of the errors & tax day 3 weeks out, still no response from corrections team, nor estimate of when W2-C might be resolved.

1 Comment 1
jenop2
QuickBooks Team

How can I get a quicker turnaround for re-correction when after waiting 6 weeks, W2-C was completed incorrectly? Only the same old contact number for forwarding requests?

We appreciate you taking the time to post your inquiry in the Community forum, ZoarFinance. We understand that timely resolutions for payroll amendment issues are crucial for employers like you.

 

Please know that corrections and amendments are handled by a dedicated team of specialists working behind the scenes. They're committed to managing sensitive matters like this to ensure that Forms W-2C and other tax documents are sorted out accurately.

 

Given the complexity of your case, I strongly encourage you to contact our Payroll Support team once more. The next representative will have full access to your account details, review the case documentation, and reach out to the corrections team to provide an update on your amended W-2 Forms.

 

Here's how to reach out to them:

 

  1. Click the Help menu in the upper-right-hand corner of QBO.
  2. Proceed to the Assistant tab.
  3. Type in "contact support" in the chat box and press Enter.
  4. Select Contact a human, then click Live Chat or Call me back.
  5. Type in a short description of your concern and click Continue.
  6. Choose between Callback or Chat.

 

Allow me to share these articles as additional resources for whenever you have payroll concerns:

 

 

Keep in mind that you are not alone in this journey. The entire Community forum is available to support you whenever you have questions or need guidance with managing payroll tasks in QBO. We are always here, ready and eager to help you with any challenges or QuickBooks-related issues you may have.

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