How can I get QuickBooks to actually update my state tax rate and not jus tell me that they did?

I want to ensure your state tax rate updates in QuickBooks Online (QBO), @bwancho.

Since you've already contacted our Customer Care Team, submitted a proper email request and received confirmation that the rate has been updated, I suggest contacting them again to check for the status. If you have a case number, that would help streamline the process. Your case number has the previous agent's notes according to what happened to your issue. This way, you won't be repeating yourself.

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

For future reference, you can bookmark our Community Self-help articles. It contains resources that will guide you on how to perform any QuickBooks tasks. 

If there's anything else you need help with, please let me know by commenting below. I'm always here to answer any questions you may have. Take care.

Thank you for your reply.

I will try to contact support via chat, but I was hoping to avoid that because it is a very time-consuming process to sometimes get nowhere. For example, it took about 20 minutes in chat to be given the email address where I should send the tax rate notice - something that should be available in the support documents.

Thank you for your reply.

I will attempt to get support via chat again. I was hoping to avoid that because it is a very time consuming process that sometimes leads nowhere. For example, it took over 20 minutes in chat just to be given the email address where I should send the tax notice to. That information should be posted to the support documents.

I have reviewed the support forums and have found some discouraging stories of other customers receiving sub-par service for similar issues so you may not want to send a lot of users there. This one is a great read.