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beverlybloom-afl
Level 1

How can I get the past payroll date to accept my info that I used paper checks?

When I see the payroll dates, I cannot go back to the one I missed and want to enter paper check info.

1 Comment 1
Jovychris_A
Moderator

How can I get the past payroll date to accept my info that I used paper checks?

Based on your statement, it seems you’ve already used the pay period or processed payroll after the missed payroll date, Beverly. This is why you’re unable to revisit the one you missed. In this case, please contact our Live Support team for help in accepting and rectifying the past payroll date.
 

Here’s how to reach out to them:
 

  1. Log in to QuickBooks Online.
  2. Go to (?)Help on the top right.
  3. Select the Search tab and then enter ‘contact us’ in the Search field.
  4. Click Contact Us and enter your concern.
  5. Choose either Chat with us or Have us call you.

 

Please don’t hesitate to comment if you have other concerns.

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