How can I unsubscribe from payroll? I keep trying to do it online and it says "something is wrong, try again later"

I can help cancel your payroll subscription, @cshining41.

Usually, this error occurs when there's too much cache in the browser. To fix this, let's perform some troubleshooting steps. Let's start by accessing the QuickBooks account using a private browser. The following are the shortcut keys you can use:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If this works, you can clear the cache and cookies of your browser. If not, you can use another supported browser. Possible that your current browser may have a temporary issue with QuickBooks.

Here's how to cancel:

For QuickBooks Online standalone:

1. Go to the Gear icon, and then select Account and Settings.
2. Click the Billing & Subscription tab.
3. Select Cancel subscription in the QuickBooks section.
4. Click Continue to cancel twice.
5. Fill out the required fields.
6. Click Submit and cancel subscription.
7. Select Got it.

 For QuickBooks Online Payroll:

1. Go to the Billing Subscription tab.
2. Select Cancel in the Payroll section.
3. Click Continue to cancel.
4. Complete the survey, and then click Cancel Payroll Service.

Once canceled, you'll receive a confirmation email about the cancellation.

Also, please take note that after canceling the service, you'll no longer be able to pay any outstanding tax deposits, print payroll reports, and file forms. You can check out this article to know more about this: Cancel Your QuickBooks Payroll Subscription.

I've added this article to know what will happen after you cancel the account: What happens to my QuickBooks Online data after I cancel?.

I want to ensure that you're able to cancel it on your end, feel free to leave a comment below if you need more help. Have a great day.

Hi, @cshining41.

Hope you’re doing great. I wanted to see how everything is going about unsubscribing the payroll account you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!