how come the employee profile shows direct deposit information but payroll does not have that?

I appreciate you bringing this matter in the Community, Office311. It's important that we ensure the Direct Deposit option is selected in the Pay Method when running payroll. Let's walk through the steps together.

1. Go to Payroll, then select Employees.
2. Select Run Payroll.
3. If applicable, select your desired payroll schedule, then Continue.
4. Verify the Pay Period and Pay Date.
5. Select the employees you'd like to pay.
6. Click on Preview Payroll.
7. In the Pay Method dropdown, select Direct Deposit.
8. Click on Preview Payroll again to review, then you can Submit payroll.

Please note that if the Direct Deposit option is unavailable or grayed out, it means the setup is not yet complete.

I'll also encourage you to reach out Explore QuickBooks Payroll team. They can assist you in properly setting up your employee details and help with any QuickBooks Online Payroll concerns.

Additionally, once everything is set up correctly, you can run summary payroll reports to track all payroll transactions you’ve created.

Please feel free to reach out if you have any further questions about managing your employees' payroll. Click the Reply button, and we’ll respond to you as soon as possible.