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Art
Level 2

How do I add an Admin to TSheets if they are not an employee in QBooks (e.g., my co-owner)?

I just setup TSheets via QBooks Online, and it added all of our employees, and made me the Admin. How do I add additional TSheets Admins who are not employees in QBooks?
Solved
Best answer December 28, 2020

Best Answers
Art
Level 2

How do I add an Admin to TSheets if they are not an employee in QBooks (e.g., my co-owner)?

I contacted Support today.  The Add button gets disabled when TSheets is integrated with QB.  So apparently I have two options:

1) Disable the integrations with QB, which enables the Add button, and then add my co-owner and then re-enable the integration; or

2) Add my co-owner as an employee in QB and she will sync over to TSheets.

 

Seems like a design flaw in TSheets to me - just leave the Add button enabled.

I guess I'll add my co-owner as an employee....

View solution in original post

6 Comments
GlinetteC
Moderator

How do I add an Admin to TSheets if they are not an employee in QBooks (e.g., my co-owner)?

I can help you with that, Art.

 

Please be reminded that a team member must be invited to TSheets before they can set up and use their TSheets account.

 

Here's how to Add Individual Team Members:

 

  1. Go to My Team.
  2. Select + Add .
  3. Enter their information, and select a role.
    • Note: Role options here are Administrator, Worker, and Payroll Manager. If you'd like to change a user's role or set up a custom user, see Grant Permissions to a Team Member below.
  4. If you'd like an invitation to be sent to the team member(s), enter their email address(es) and/or mobile number(s), and select Email employee or Text employee.
  5. Select Add Team Member(s).

For more details, check out our detailed guide on how to add and manage team members in TSheets.

 

Need more help about Tsheets? You can read through these articles for additional guide and reference:

 

Please let me know if you have any additional concerns related to managing users with Tsheets. I'll be here to help.

Art
Level 2

How do I add an Admin to TSheets if they are not an employee in QBooks (e.g., my co-owner)?

Thanks, but when I go to My Team, the Add button is disabled, and when I hover over it, this message pops up: "Manage your team members in QuickBooks".

I assume this means that I should add employees to QB in order to get them into TSheets?  But in this case, I want to add my co-owner, who's not an employee, and make her an Admin in TSheets.

RenjolynC
QuickBooks Team

How do I add an Admin to TSheets if they are not an employee in QBooks (e.g., my co-owner)?

I appreciate your time getting back here, Art.

 

I'll share a solution on how you can fix the grayed out My Team button, so you can add your co-owner. 

 

If you're logged in as the master admin, let's try to close TSheets and relaunch the app in your QuickBooks Online account. Once done, try to check if the My Team button is disabled.

 

Otherwise, we can do some basic troubleshooting steps to isolate the issue. Let's open your QuickBooks Online account in a private or incognito window: 

 

Here are the keyboard shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari (new versions): Command + Option + P 

Once signed in, go to Apps > My Apps and launch TSheets. If you're able to click the My Team button, go back to the regular browser and clear the cache. Close the browser afterwards to complete the process. You can also use a different supported browser as an alternative solution.

 

I've got this article to help you add and manage the team member in TSheets: Add and manage team members in TSheets. There are also other articles you can read if you have other things to do in QuickBooks Online. 

 

Please me know if you have other questions with TSheets in QuickBooks Online. I'm here to help you out again. Thanks.

Art
Level 2

How do I add an Admin to TSheets if they are not an employee in QBooks (e.g., my co-owner)?

Thanks, I tried the recommendations, but still the same problem - the Add button is still disabled.

One note - when I followed your directions and went to My Apps, I did not have TSheets listed there.  I had previously accessed TSheets by clicking on Time on the left-hand side of QB Online.  I added the TSheets app via the Find Apps tab, but that did not help - same problem.  I did try an Incognito window in Chrome, and also tried Safari, and tried clearing the cache - no change.

 

This is my first time trying to use TSheets, we were given access to it based on our use of QB Payroll - perhaps that's related to this issue?

 

MaryAnn_E
QuickBooks Team

How do I add an Admin to TSheets if they are not an employee in QBooks (e.g., my co-owner)?

Hi there, @Art.

 

I'm here to help share some information about these issues.

 

Since you have followed the steps provided nothing happens. I suggest reaching out contacting our support. They'll be able to access your account in a secure environment and in the meantime they can suggest other workarounds for you to try.

 

Here's how to get their contact information: 

 

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. On the Contact Us page, click a topic.
  4. Click on the Get Phone Number button to see the support number.

 

I'll be here to give you an update once the issue is resolved. Let me know if you need anything else.

Art
Level 2

How do I add an Admin to TSheets if they are not an employee in QBooks (e.g., my co-owner)?

I contacted Support today.  The Add button gets disabled when TSheets is integrated with QB.  So apparently I have two options:

1) Disable the integrations with QB, which enables the Add button, and then add my co-owner and then re-enable the integration; or

2) Add my co-owner as an employee in QB and she will sync over to TSheets.

 

Seems like a design flaw in TSheets to me - just leave the Add button enabled.

I guess I'll add my co-owner as an employee....

View solution in original post

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