cancel
Showing results for 
Search instead for 
Did you mean: 
KArtul8476
Level 1

How do I become the Master Admin for my non-profit PTO? I am the Treasurer and the existing MA left the community years ago.

QB keeps asking for "permission" from the owner. We are a NFP so we don't have an owner. Letter from President and bylaws don't look sufficient to QB.
6 Comments
DivinaMercy_N
QuickBooks Team

How do I become the Master Admin for my non-profit PTO? I am the Treasurer and the existing MA left the community years ago.

I've got steps to help you become the master admin of your company, @KArtul8476.

 

Since the current Master Administrator has left the company years ago, you have to reach out to our QBO care team. A representative will assist you by asking personal info to complete the Master Admin claim. They will also provide details on what other documents you can send to process the request.

 

Here's how to contact the support:

  1. In QuickBooks, go to the Help icon.
  2. Select Contact us.
  3. From the What can we help you with field, enter Master admin change request.
  4. Click Let's talk.
  5. Choose Get a callback.

qbosupport.JPG

Also, you can refer to this article if in case you want to change the email address you use to login: Change the email address

 

Let me know how it goes and leave a reply below. I'm always here if you need help changing your QBO master admin user. Take care always.

KArtul8476
Level 1

How do I become the Master Admin for my non-profit PTO? I am the Treasurer and the existing MA left the community years ago.

Thanks for your response. I am in QB right now and under the Help tab only have the options of 1) Ask the Community (which is what this request/cry for help is) and 2) Send a Message (which has me fill in my contact info but then spins around for a while before telling me to refresh/start again). 

JamesDuanT
Moderator

How do I become the Master Admin for my non-profit PTO? I am the Treasurer and the existing MA left the community years ago.

Hello there, KArtul8476.

 

Spinning and refreshing of the page usually happens if there are too much cache. Cache helps the browser's background processes run smoothly. However, it can also cause issues when piled up. Here's how to get rid of any-cache related concerns:

  1. Open a private browser and log in to your QBO account. It uses but doesn't store cache.
  2. If you can contact our successfully, we can go back to your regular browser and clear the cache.
  3. Other supported browsers are good alternatives, too. Each of them uses a different cache.

Note that you still need to reach them during support hours so your request will be processed.

 

Let us know how this goes so we can review it on our end. Have a great day!

Fiat Lux - ASIA
Level 15

How do I become the Master Admin for my non-profit PTO? I am the Treasurer and the existing MA left the community years ago.

@KArtul8476 

For your reference

https://quickbooks.intuit.com/learn-support/en-us/intuit-account/request-to-be-the-master-admin-or-p...

 

If you still hit the wall, you will need a workaround with extra effort and/or cost.

KArtul8476
Level 1

How do I become the Master Admin for my non-profit PTO? I am the Treasurer and the existing MA left the community years ago.

Thanks for this. I did send in the documents they requested but they denied my request. They think I haven’t sent in documents to show “ownership” of my organization, but my organization is a non-profit so it doesn’t have owners. I sent in a letter from my President (plus a copy of her ID) and this still wasn’t enough. 

Fiat Lux - ASIA
Level 15

How do I become the Master Admin for my non-profit PTO? I am the Treasurer and the existing MA left the community years ago.

@KArtul8476 

If you still hold one Company Admin credential, you may resolve it. You can purchase a new QBO account from Techsoup or directly to the site

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

 

then consider these options as workaround:

1. Utilize a 3rd party tool to duplicate data

 https:// transactionpro.grsm.io/qbo

 

2. Purchase a 3rd party service to duplicate it.

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up