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Hi there, @janesplacebff-gm.
If you're referring to your payroll account, let me help you cancel your payroll subscription in your QuickBooks Online account.
Before you cancel your payroll subscription, please make sure you have done:
You also have access to your data for six months after the end of the tax year once your account is canceled.
Please follow these steps on how to cancel your payroll account:
However, if you're using an Intuit Online Payroll subscription, you can read this article for the steps on how to cancel your account: Cancel Your QuickBooks Payroll Subscription.
In case you need help reactivating your payroll account, you can check this article for more information: Reactivate your QuickBooks Payroll subscription.
If you have additional questions, feel free to leave a message in the comment section. I'll be happier to help. Take care, and have a good day.