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dubman181
Level 1

How do I change payroll bank verification phone number?

It keeps referring to my old cell phone number when it wants to verify. I've changed the number everywhere that I've seen. There must be some other place that I'm unaware of.
3 Comments 3
MariaSoledadG
QuickBooks Team

How do I change payroll bank verification phone number?

Let me guide you on how you can update your phone number, dubman181.

 

You can update your phone number to do changes in your verification number and keep your account secure. Follow the steps below:

  1. Click the Gear icon at the top, then choose User Profile.
    update1.PNG
  2. Select Security.
  3. Choose Edit in the Phone section, then select Change next to the phone number.
    update2.PNG
  4. Enter the new number and the password, then Save.
  5. Select how you want to confirm your contact information by selecting the following: Text message or Voice callthen choose Continue.
  6. Confirm by entering the code, then select Done.

You'll also want to change your email address, user ID, or password to update your information.

 

Please let me know if there's anything else that you want us to help with QuickBooks. Don't forget the Community is always here 24/7. Have a great weekend!

JVG521
Level 1

How do I change payroll bank verification phone number?

I have the same problem and I have done everything that was recommended in the previous post.  I have spent hours on the phone with support and STILL NOTHING has changed.  All my info in my profile is correct but when I try to change something in payroll, the verification number for the security key is still showing my old number that I no longer have access to.  VERY FRUSTRATED, PLEASE HELP.

Rose-A
Moderator

How do I change payroll bank verification phone number?

Hey there, JVG521. Allow me to help point you in the right direction who can help you update the phone number in the system.

 

I appreciate the screenshot you've provided. While the Community is a peer-to-peer forum, there are certain issues that only our QuickBooks Support can handle. Updating your phone number is one of the things they can do for you since they'll be able to look into your account in a secure environment.

 

I know you've already called in. However, I'd still suggest getting in touch with our QuickBooks Support. Unlike in this public forum, they have the tools required to synchronize the update.

 

You can use our live messaging option from 6:00 AM to 6:00 PM on weekdays and 6:00 AM until 3:00 PM on Saturdays. To ensure we address your concern on time, check out our support hours. Here's how to get in touch or chat with us:

 

1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a  brief description of your situation in the What can we help you with? area, then click Let's talk.

4. You'll be presented with a few options for connecting with Intuit. Select Chat with us.

 

I recommend visiting this link: Account Management. These will provide links about managing your QuickBooks Online account, income, expenses, inventory, and running reports.

 

If there's anything else I can help you with QuickBooks, please let me know. I'd be more than willing to lend you a hand.

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