How do I change the confirmation email address for 1099s? I checked all settings and users. I do not use the payroll feature, I just create 1099 at end of year.

It's nice to have you here on the Community page, @t_b_l.

I'm glad to share the details on how you can update the confirmation email address for 1099s.

You can update the email address from the Company Settings. Here's how:

1. Open your QuickBooks Online account, then select Account and settings from the Gear icon.
2. Click on Company under Account and Settings.
3. Go to the Contact Info section, then modify the email address from there.
4. Hit Save, then Done.

Once done, you're now ready to prepare/create your 1099 Form. For additional tips, you can open this link: Create and file 1099s using QuickBooks Online.

For more resources while processing year-end forms with QuickBooks, you can also check out the details from these links:

• Year-end checklist for QuickBooks Online Payroll Enhanced
• Year-end checklist for QuickBooks Online Payroll
• Year-end guide for QuickBooks Online

If you have any follow-up questions, I recommend adding a comment below. I'm more than happy to help. Have a great day!

Thanks for the quick reply. The email under our company information is correct. So are the emails under the administrators. The confirmation email for the 1099 is not referencing any of these.

Hi there, @t_b_l.

I appreciate the things you've done to update your email address linked to your 1099. I can show you another way where you can update your 1099 confirmation email.

You can log in to the Intuit 1099 E-file Service portal and click the Company settings hyperlink. Then, select Contact Information. On the Edit Contact Information page, you can make changes to the email address. I've added some screenshots for your reference:

Just in case you're not able to change the email address, you can use an incognito browser. This is done to eliminate any unwanted data. Here are the shortcut keys to access a private browser:

• Google Chrome: Ctrl + Shift + N
• Microsoft Edge & Mozilla Firefox: Ctrl + Shift + P
• Safari: Hold down ⌘ + Option + P 

I've included this article for your future reference about managing your 1099 forms wtih QuickBooks: Understanding payment categories for the 1099-MISC and 1099-NEC. This contains new updates about the 1099-NEC and 1099-MISC submission references.

Please don't hesitate to tag my name in the comment section if you need further assistance or other QuickBooks-related questions. I'd be happy to answer them. Take care!

Hello, I have the same question as the person who posted the question on January 9.

How do I change the confirmation email address for 1099s? I checked all settings and users. I do not use the payroll feature, I just create 1099 at end of year.

I just completed the E-File for Form 1099, and I didn't see an opportunity to change my email address before submitting. Once again, the confirmation will be sent to an outdated address. 

I've followed the fix outlined  by Angelyn_T   Emp QB Team.   All my company & user information is correct.

I've attempted to follow you instructions, along with the screen shots, but even with going Incognito I cannot find the window showing your first screen shot.

This is as far as I can go: (please see screen shot).

Also, I went back to "Prepare 1099s" in my QuickBooks Online Plus, and REVIEW YOUR COMPANY INFO lists Name & Address, Tax ID, Phone Number. 

How do I get to the window shown by your first screen shot?

Thank you!

Hello, L_R_.

Thanks for the screenshot and I appreciate your effort doing all the steps to update the email confirmation. 

The screenshot and link given by MarsStephanieL is applicable if you're using the Intuit Online Payroll platform (a standalone payroll product). 

Since all of the details are correct in your Account and settings page, you'll want to contact our support at this point. They can pull up your account securely and force the system to change the confirmation email. I'd like to do it here. However, I'm unable to access sensitive information in a public space for security purposes. 

To reach out to our support: 

1. Open the Help menu at the top right part of the screen, then click the Contact us button.
2. Type something like "Change 1099 confirmation email." 
3. Click Continue
4. Select either Send a message or Get a callback.

If you need to know more about the filing process, you can check this article: Create and file 1099s using QuickBooks Online. I also recommend reading Step 5 in the article if you want to know the filing status. 

There are other articles you can read if you need help doing a certain task in QuickBooks Online. They are all listed in our QuickBooks general help page. Give them a shot so you can be guided in managing your transactions, lists, and reports. 

Our doors are always open if you have other questions for QuickBooks Online. Just post here and I'll see what I can do for you.