I understand the challenges you're having now, userjoe1.
I'd recommend reaching out to our Payroll Support Team. This way, one of our specialists can take a look at your account and further check on what might be the cause of this issue, and troubleshoot it for you.
Here's how to contact them:
- Click the ?Help icon at the top and this will open the QB assistant window.
- From there, tap the Talk to a human menu and enter your issue.
- Next, click I still need a human button.
- Click the Contact us link.
- Choose either to Start messaging or Get a callback from an available expert.
You can check out these articles to learn more on how to process direct deposit in QuickBooks Online:
Feel free to leave your comments below if you have other questions. I'm always here to help.