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Level 1

How do I correct an Employee file that is still stuck in "paper check" mode after 5 days and multiple attempts to change it to direct deposit?

We have already deleted the checking account and reentered it.
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Moderator

How do I correct an Employee file that is still stuck in "paper check" mode after 5 days and multiple attempts to change it to direct deposit?

I understand the challenges you're having now, userjoe1.

 

I'd recommend reaching out to our Payroll Support Team. This way, one of our specialists can take a look at your account and further check on what might be the cause of this issue, and troubleshoot it for you.

 

Here's how to contact them:

 

  1. Click the ?Help icon at the top and this will open the QB assistant window.
  2. From there, tap the Talk to a human menu and enter your issue.
  3. Next, click I still need a human button.
  4. Click the Contact us link.
  5. Choose either to Start messaging or Get a callback from an available expert.

You can check out these articles to learn more on how to process direct deposit in QuickBooks Online:

Feel free to leave your comments below if you have other questions. I'm always here to help.

 

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