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I'm here to provide the steps you need to delete a client's payment in QuickBooks Online (QBO).
The steps we need to take will depend on how you recorded the payment. If it's through an invoice, follow the steps below:
It will bring you to the Receive Payment window. Scroll down, then press the Clear Payment button.
If it's a sales receipt instead, go with these steps:
For additional insight, take a look at this article: Void or delete transactions in QuickBooks Online. It has a short explanation of when you should void or delete a transaction.
Tag me if you have other concerns that you need help with. Leave a comment below, and I'll get back to you.