Showing results for 
Search instead for 
Did you mean: 
Level 1

How do I discontinue service?

1 Comment
QuickBooks Team

How do I discontinue service?

Hello there, @dennyfraley


I appreciate you for trying QuickBooks and it's sad to know you've decided to discontinue using the service.


If you've signed up through the web, follow these steps below: 


  1. In the Settings menu, choose Account and Settings.
  2. Go to the Billing and Subscription section. 
  3. Click the Cancel link beside your QuickBooks Online subscription status.
  4. Click Continue to cancel and indicate the reason for cancellation.
  5. Select Confirm Cancel.


Just in case, here's a reference if you've subscribed through the mobile apps: Cancel a QuickBooks Online subscription purchased through an app store


Once canceled, you can still access your data as read-only for a year so you can get back to it whenever you need to resubscribe. I'd also recommend printing forms and reports as you might need them in the future. 


More details about cancellation and deleting companies are also discussed in these articles: 


Come by again if you have more questions, @dennyfraley. We're always around here to help. 

Need to get in touch?

Contact us