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Jparenti
Level 1

How do I get in contact with a live person regarding my Quickbooks account?

 
3 Comments 3
MichelleBh
Moderator

How do I get in contact with a live person regarding my Quickbooks account?

I'll point in the right track, @Jparenti.

 

I understand your urge to talk to someone for support. But before I hand you over, I'd happy to give help. May I know your specific concern in your QuickBooks Online Account? I'd appreciate any additional details that you can provide so I can help you out.

 

On the other hand, you can contact our support by hitting the Help button in your product. 

 

Here's how: 

 

  1. Go to the Help menu, then click Contact Us. 
  2. Type your concern in the box and hit Let's talk
  3. Choose to Get a Call or Start a chat to get an expert.
  4. Complete the needed information and submit the request. 

 

Please call them within business hours to ensure we cater to your concern immediately.

 

I've also added an article that contains a lot of questions that might help you in your business: Help Articles.

 

I'll be waiting for your response. Always remember that the Community and I are available to answer any concerns. Keep safe. 

Alison70
Level 1

How do I get in contact with a live person regarding my Quickbooks account?

I need to speak with someone regarding my Intuit payroll account. I need to update my credit card information and have no way to do it.

jamespaul
Moderator

How do I get in contact with a live person regarding my Quickbooks account?

Hello, Alison. 

 

Aside from calling in, I can also guide you on how to update your credit card information for your Intuit Payroll account. 

 

You'll want to go to the Setup tab to update your credit card information. I'll elaborate with the steps below: 

 

  1. Go to Setup.
  2. Under the Billing and Service section, click Billing Information.
  3. Update your credit card details.
  4. Proceed with OK.

 

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If you're using QuickBooks Online Payroll (or the standalone payroll service), you can check this article for the steps: Change your credit card for payroll billing

 

Though if you still need to contact our agents, you can follow the steps below: 

 

  1. Go to the Intuit Payroll Contact us website (log in to your Intuit Payroll account first). 
  2. In the box, enter something like "update billing information" or similar. 
  3. Proceed with Continue
  4. Click the Chat with us button. 

 

This article can give you a reference and some details about our contact information: Contact Payroll Support

 

Need help managing your Intuit Payroll employees after updating your credit card details? Check out the guides here: Workers and employees.

 

I'm down to answer any other questions you might have for your Intuit Payroll account. Just post the details here and I'll get back to you as soon as possible. 

Need to get in touch?

Contact us