I'm also a customer myself and being double-charge for the past several months is hard to deal with. Let me route you to the right support to address your concern properly, amber-fussle.
Let's verify what's the charge amount for in the Billing & Subscription page. Let me show you how:
- Click the Gear icon on the top menu.
- Select Accounts and Settings.
- Hit Billing & Subscription on the left of the screen.
- Tick the View payment history link.
Once done, please reach out to our Customer Support Team. They'll pull up your account in a secure environment and provide you detailed information about this one. You can request a callback or chat with an agent. This way, you won't have to wait on the line when we have a high volume of calls.
Here's how to reach them:
- Go to the Help icon on the top right.
- Enter your concern in the search field.
- Choose Talk to a human.
- Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human.
- Press Contact us.
- Tick Continue.
- Choose Message an agent or Get a callback.
I have articles here which provide insights into understanding subscription charges:
The Community will always have your back if you need anything else in running your business in QuickBooks Online. Wishing you and your business continued success.
