How do I renew Enhanced Payroll Subscription with new product key instead of using credit card?
I currently have a subscription for enhanced payroll that is expiring soon. I recently purchased QB 2019 from staples that included 1 year for an enhanced payroll subscription, how do I use this to renew my current subscription? Do I have to cancel first? Thank you for your help.
Let me start by saying how much we appreciate the opportunity you've given us to help you with your company's payroll needs.
Yes, you're correct. You'll need to cancel your original payroll subscription, before activating the one you purchased. I'd love to pull up your account and process this for you right now. However, I won't be able to check your account without asking for sensitive information.
Since the Community is a public forum, I'd highly recommend that you reach out to our Desktop Payroll Team. They can pull up your account in a safe environment and guarantee that this is taken care of properly.
Keep in touch if I can be of additional assistance by posting a comment below. I want to make sure you're taken care of. looking forward to hearing from you again, wishing you and your business all the best!