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dbland07666
Level 1

How do I resend an invitation to a new employee to set up access to their pay stubs. The original invitation expired

The instructions given in help say to bring up the employee and "In the Personal info section select Resend next to 'invite this employee....' HOWEVER, there is no Resend button. I tried changing the email to another address but that did not work either
1 Comment 1
AlexV
QuickBooks Team

How do I resend an invitation to a new employee to set up access to their pay stubs. The original invitation expired

Good day, dbland07666.

 

You're correct! We can locate the Resend Invite button on the Personal info section. I've attached a screenshot of how it looks like.

 

We can troubleshoot your browser since you already checked it and you can't find this button. Let's start by using an incognito window and resend it from there.

 

Let's also clear the cache cause it can cause unusual behavior in QuickBooks Online. Additionally, make sure that the browser you're using is up-to-date.

 

You may reach out to our QuickBooks Workforce team if you keep on experiencing this behavior. That way, we can report this and get investigated to see what's causing this issue.

 

Check these articles to know more about QuickBooks Workforce:

Shoot me a reply if you have more questions. Stay safe and take care!

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