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How do I reverse a payroll entry? I paid an employee with Direct deposit but his account info was wrong. I paid him again with the right info but now have 2 entries

 
3 Comments
QuickBooks Team

Re: How do I reverse a payroll entry? I paid an employee with Direct deposit but his account info...

We won't be able to reverse the payroll entry on our own, accounts75. It requires a special tool that only our payroll support team can use.

 

I'd recommend contacting them so do adjustments and provide other options in correcting your payroll data. Here's how to reach them:

  1. Click the ? Help icon, then Contact us.
  2. In the What can we help you with? field, enter Direct Deposit Trace as your keyword.
  3. Click Get the number.
  4. Fill in the necessary fields, then click Get the number.

The QuickBooks Community team is always around to help you. Have a great day!

Active Member

Re: How do I reverse a payroll entry? I paid an employee with Direct deposit but his account info...

I am in Australia and cannot get the call back function from your help team to work.

The money is not the issue - the funds have been returned to our account and the employee has been paid correctly.  The problem is that when the funds were returned, and even though the paycheque says "Returned", the pay has not been reversed out of the employee's profile so it looks like I have paid him twice.  I've tried to enter a negative payroll transaction and it won't let me.  How do I get his total income and taxes paid etc to be correct?

QuickBooks Team

Re: How do I reverse a payroll entry? I paid an employee with Direct deposit but his account info...

Hi there. To get the help you need with your payroll, call our phone support team at 1-855-253-1536. One of our Payroll Specialists will verify your account and provide a resolution. Our agents are available Monday to Friday, 9 a.m. to 8 p.m. EST and Saturday from 9 a.m. to 6 p.m. EST.