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tkshouston
Level 1

How do I track both past and future hours for employee retention credit if employee hours are automatically synced using TSheets/Quickbooks Time?

How do I track hours for employee retention credit if employee hours are automatically synced using TSheets/Quickbooks Time? Do I need to delete the synced hours and re-enter them as Employee Retention Credit hours? I also already have several existing pay periods I need to change retroactively? How do I do that?
7 Comments 7
K_Siman
Moderator

How do I track both past and future hours for employee retention credit if employee hours are automatically synced using TSheets/Quickbooks Time?

Hello @tkshouston! It's great to see you back in the Community. I'm happy to help you with your employee's hours in relation to Employee Retention Credit.

 

Whether the hours are synced from QuickBooks Time or manually entered in the Weekly Timesheet, you'll make those edits to those hours when you run payroll. What you'll do is change or add those pay types for the ERC credit manually when creating the paychecks. No need to erase and re-enter those hours, just change the pay type to reflect the correct kind of hours.

 

I'll attach an article to help you with that process: How to set up and track the Employee Retention Credit under the CARES Act.

 

If you have any more questions, please feel free to reply to this post. All of us here in the Community are eager to help!

 

tkshouston
Level 1

How do I track both past and future hours for employee retention credit if employee hours are automatically synced using TSheets/Quickbooks Time?

Hi @K_Siman, thank you for your response. How can I change employee time retroactively from regular hours to employee retention credit hours? Specifically, I'd like to change about 10 shifts per week per employee for 15 employees for the past 10 weeks since January 1st. The article you sent focuses exclusively on tracking hours going forward, which I also needed to know.

MonicaM3
Moderator

How do I track both past and future hours for employee retention credit if employee hours are automatically synced using TSheets/Quickbooks Time?

Thanks for circling back @tkshouston.

 

For retroactive changes, you will need to edit those pay types. Here is a great guide: Change an employee paycheck: Edit paychecks

 

Let me know if you have additional questions about editing paychecks or anything else. We’re always here to help.

tkshouston
Level 1

How do I track both past and future hours for employee retention credit if employee hours are automatically synced using TSheets/Quickbooks Time?

Hi @MonicaM3,

 

I'm trying to follow the steps in the article, but I'm not seeing the option to edit a past/completed direct-deposit paycheck - only print and void. Will you send more detailed info on how I can begin to edit a past paycheck in Quickbooks Online Payroll?

 

Justin

 

 

RCV
QuickBooks Team
QuickBooks Team

How do I track both past and future hours for employee retention credit if employee hours are automatically synced using TSheets/Quickbooks Time?

Let's perform some troubleshooting solutions to edit your paychecks, tkshouston.

 

There are times when a browser's cache data becomes full of frequently accessed websites or damaged. This prevents you from selecting the industry category in the downloaded transaction. To better isolate this issue, try signing in to your account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P

 

Then, try editing the approved direct deposit paycheck from your most recent payroll if it has already been processed again. Here's how: 

  1. Tick Edit in a processed direct deposit paycheck. Then, a popup will confirm that the net pay will stay the same. Any changes necessary are done via payroll correction.
  2. You can change the same editable items as for an approved manual paycheck. The net pay will be locked to its original amount.
  3. Once you change an item, a payroll correction is automatically added. It will be resolved on the employee's next paycheck(s).

 

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.

 

If the same thing happens, I'd suggest contacting our Customer Support Team. they'll pull u your account in a secure environment and help you with this one. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how:

  1. Go to the Help icon on the top right. 
  2. Enter your concern in the search field.
  3. Choose Talk to a human.
  4. Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human
  5. Press Contact us.
  6. Tick Continue
  7. Choose Message an agent or Get a callback.

 

Visit our Payroll page for more insights about managing your payroll in QuickBooks. 

 

Feel free to update us after contacting our support, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. You have a good one. 

tkshouston
Level 1

How do I track both past and future hours for employee retention credit if employee hours are automatically synced using TSheets/Quickbooks Time?

I'm struggling with Step 1: 

 

  1. Tick Edit in a processed direct deposit paycheck. Then, a popup will confirm that the net pay will stay the same. Any changes necessary are done via payroll correction.

 

I'm wondering if I'm not looking at the right screen to begin with. From the Quickbooks Online Dashboard, I'm clicking Payroll->Employees->Paycheck List (screenshots below). From there, how do I get to the screen where I have the option to edit the paychecks?employees.PNG paychecklist.PNG

Rasa-LilaM
QuickBooks Team

How do I track both past and future hours for employee retention credit if employee hours are automatically synced using TSheets/Quickbooks Time?

Welcome back to the Community, tkshouston.


Thanks for adding more information about your concern, especially the screenshots. This gives a better picture of what to the Paycheck List page.


When you’re able to see the Edit button, any changes to the paychecks are done via payroll correction. The process requires accessing your company and payroll data.


Since the safety of your company file is our top priority, we’ll have to get you connected to our Payroll Team. They can edit your paychecks in a secure space. For the complete support details, click here and choose your payroll service.


Here’s an article that contains resources that will guide you on how to perform any payroll tasks. Click on the topic you wish to view to see the complete details: QuickBooks Online Payroll.


Reach out to me here if there's anything else you need. I’m here to ensure you’re taken care of. Have a good one.

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