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skorbin
Level 2

How do you get QuickBooksOnline Payroll to change from Check to Direct Deposit. The system won't change how it attempts to pay even though I set to run by Direct Deposit.

 
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Best answer April 22, 2020

Best Answers
JessT
QuickBooks Team

How do you get QuickBooksOnline Payroll to change from Check to Direct Deposit. The system won't change how it attempts to pay even though I set to run by Direct Deposit.

Welcome to the QuickBooks Community, skorbin.

 

As long as you set your employee's Pay method to Direct Deposit, their payroll will be sent through this method. I would suggest rechecking your employee's Pay setup.

  1. Go to Workers and select Employees.
  2. Select the employee's name, then select the Edit ✎ icon next to Pay.
  3. Under How do you want to pay this employee?, select Direct Deposit.

If this doesn't resolve the issue, please let us know. You can also add screenshots to your reply. That would help a lot. Thanks in advance.

View solution in original post

9 Comments
JessT
QuickBooks Team

How do you get QuickBooksOnline Payroll to change from Check to Direct Deposit. The system won't change how it attempts to pay even though I set to run by Direct Deposit.

Welcome to the QuickBooks Community, skorbin.

 

As long as you set your employee's Pay method to Direct Deposit, their payroll will be sent through this method. I would suggest rechecking your employee's Pay setup.

  1. Go to Workers and select Employees.
  2. Select the employee's name, then select the Edit ✎ icon next to Pay.
  3. Under How do you want to pay this employee?, select Direct Deposit.

If this doesn't resolve the issue, please let us know. You can also add screenshots to your reply. That would help a lot. Thanks in advance.

View solution in original post

skorbin
Level 2

How do you get QuickBooksOnline Payroll to change from Check to Direct Deposit. The system won't change how it attempts to pay even though I set to run by Direct Deposit.

Shows Direct Deposit was selected

skorbin
Level 2

How do you get QuickBooksOnline Payroll to change from Check to Direct Deposit. The system won't change how it attempts to pay even though I set to run by Direct Deposit.

I have it selected as Direct Deposit and it is still showing as paid by Paper Check (but I don't have any checks).

RCV
QuickBooks Team
QuickBooks Team

How do you get QuickBooksOnline Payroll to change from Check to Direct Deposit. The system won't change how it attempts to pay even though I set to run by Direct Deposit.

Let's perform some troubleshooting steps to change the check to Direct Deposit transaction, skorbin.

 

I appreciate you for performing the recommended solution provided by my colleague and sharing us with a screenshot. To better isolate if this is a browser issue or not, let's access QuickBooks Online (QBO) using a private or incognito window. 

 

Here's how you can access private browser:

 

  • Google Chrome: Ctrl + Shift + N
  • Microsoft Edge: Ctrl + Shift + P
  • Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

Then, follow the steps provided by my colleague to set your employee's Pay method to Direct Deposit. 

 

If it works, clear your browser's cache to delete those temporarily stored files. You can also do this task on other supported, up-to-date browsers like Google Chrome, Internet Explorer, or Mozilla Firefox.

 

If the same thing happens, try clearing Intuit-specific cookies to refresh website preferences on your program. Just go to Step 2: Clear Intuit-specific cookies from your browser section in this article: Clear cache and cookies to fix issues when using QuickBooks Online.

 

If the problem persists, I'd suggest contacting our Payroll Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. You can request a callback from our support agent. This way, you won't have to wait on the line.

 

Here's how to reach them:

 

  1. Click the Help icon on the top right. 
  2. Tap the Contact Us button at the bottom. 
  3. Enter a short description of your concern. 
  4. Tick Continue
  5. Choose Message an agent or Get a callback to connect with our support. 

I have a link here that provides you with articles about managing your employee's payroll: https://quickbooks.intuit.com/learn-support/en-us/payroll-and-workers/07?product=QuickBooks%20Online.

 

Keep me posted if you need a hand with running payroll reports or any QBO related. I'll be here to help. Keep safe and healthy. 

BillBWS
Level 1

How do you get QuickBooksOnline Payroll to change from Check to Direct Deposit. The system won't change how it attempts to pay even though I set to run by Direct Deposit.

Where do I put in the direct deposit account information on the vendor profile page?

ReyJohn_D
Moderator

How do you get QuickBooksOnline Payroll to change from Check to Direct Deposit. The system won't change how it attempts to pay even though I set to run by Direct Deposit.

Thanks for joining the thread, @BillBWS.

 

We can go to the Workers or Payroll menu to add the direct deposit info for your vendors or contractors. First, let's make sure to turn on the direct deposit for payroll in your QuickBooks Online (QBO) account. For the details on how to accomplish this, please refer to this article: How to turn on direct deposit in QBO?.

 

Then, let's proceed with adding info for your vendors or contractors. Here's how:

 

  1. Let's go to the Workers or Payroll menu, then choose Contractors.
  2. For a new contractor, click Add a contractor or select the existing contractor to add or edit banking information.
  3. Pick Bank account.
  4. Enter in the following banking info as needed:Account Number
  • Account Type
  • Routing Number
  • Account holder Phone Number
  • Account holder Full Name

     5. Hit Save to confirm the actions done.

 

You'll also want to learn more on how to properly set up direct deposit for your employees in QuickBooks Online (QBO). For the steps on how to do it, feel free to read through this article: How to set up direct for employees in QBO?.

 

Fill me in if you have more questions about managing direct deposits QBO. I'd be glad to help you. Stay safe and have a nice day, @BillBWS.

BillBWS
Level 1

How do you get QuickBooksOnline Payroll to change from Check to Direct Deposit. The system won't change how it attempts to pay even though I set to run by Direct Deposit.

My Accountant set up my QuickBooks. 

I can't get access to my subscription details.

Is there another way for me to confirm my subscription?

BillBWS
Level 1

How do you get QuickBooksOnline Payroll to change from Check to Direct Deposit. The system won't change how it attempts to pay even though I set to run by Direct Deposit.

My Accountant set up my Quickbooks acct.

I can't see my subscription plan details.

Is there another way to review my subscription?

MaryLurleenM
Moderator

How do you get QuickBooksOnline Payroll to change from Check to Direct Deposit. The system won't change how it attempts to pay even though I set to run by Direct Deposit.

Your billing might be under your accountant, BillBWS.

 

You'll want to contact your accountant directly for the subscription details. Your accountant has the option to manage your billing for you.

 

Let me know if you have additional questions.

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