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It's good to see you again here in the Community, @sophiamena.
The Principal Officer change process may take up to 3 business days. After we review your request, you'll receive a confirmation email.
If you're missing any info, we'll provide details so you can resubmit your request info. You'll need to resubmit all of your documentation together for us to approve the request.
You can read through this link attach for more details about this process: Learn how to become the master admin or primary contact for a QuickBooks account.
On the other hand, if it's more than 3 days already and you haven't received any updates, I'd suggest reaching out to our Customer Care Team. They have the tools to check on your account and provide details about the status of your request.
Here's how you can contact them:
- Click on Help at the top menu bar.
- Hit on the Contact Us button.
- Enter a brief description of the issue in the What can we help you with? box.
- Press on Let's talk.
- Select on Get a callback.
- Key in your contact details, then tap on Confirm my call.
I'm just a few clicks away if there's anything else you need. I'll ensure you're all set. Wishing you all the best in everything that you do.
