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leahj77
Level 1

How to change payment method for payroll subscription on Quickbooks Desktop Pro 2018

We are changing credit card accounts and I need to update the payment method associated with my payroll subscription.  We use Desktop Pro 2018.  When I go to My Payroll Servcies->Acct/Billing Details and then try to click"change" there by the Current Payment Method it is not working.  It allows me to enter all of my information (I am changing the holder name and the card number and data) nothing processes when I hit "continue" the screen just sits there.  It never goes to the next step or accepts my new information.  Anyone have some advice?  

3 Comments 3
BettyJaneB
QuickBooks Team

How to change payment method for payroll subscription on Quickbooks Desktop Pro 2018

Hello there, @leahj77.

 

Helping you in changing the payment method of your payroll subscription is my priority. Let's get this taken of.

 

You'll have the option to change your subscription's payment method by logging in to QuickBooks Payroll Account Maintenance. Once signed in you can update the Billing Information under the Annual Billing Details box.

 

The level of information may vary depending on your contact role. If you don't see any information under the Billing Details box, this means that you're not the current billing contact. To change the Holder and/or the billing contact, please contact us.

 

If you see the current credit card information, select the Edit link to update your billing information and change the payment details.

 

To give you more details about this process, please refer to this article: Update billing for Desktop payroll subscription.

 

This information should help you change your payment method.

 

Don't hesitate to reach back out to me if you have any other concerns with QuickBooks. Have a great day!

AEC1980
Level 1

How to change payment method for payroll subscription on Quickbooks Desktop Pro 2018

I am having the same issue as the original poster. I can get into the account and enter the new credit card information, but it never updates. The screen just sits there. When I get tired of waiting and close out the editing screen, the old credit card information is still there. 

 

I have already done what BettyJaneB suggested (and it sounds like the original poster did too). I would like an answer to the question as to why the new credit card information never gets updated. Our payroll subscription renewal is in a few days, so a quick resolution to this issue would be appreciated.

RaymondJayO
Moderator

How to change payment method for payroll subscription on Quickbooks Desktop Pro 2018

Thanks for joining this thread, @AEC1980

 

I appreciate you performing the suggested steps provided by my peer above. 

 

The new credit card information might not have synced with our system. This may be the possible reason you're still seeing your old credit card information in the program.

 

In this case, I recommend contacting our QuickBooks Desktop Payroll Customer Support Team. They have the specialized tools to help determine why the new credit card details never gets updated and help fix it. They can also make sure your payroll service will not be interrupted. 

 

Here's how: 

 

  1. Go to https://payroll.intuit.com/support/contact/. 
  2. Choose the Basic, Standard & Enhanced button.
  3. Click Account
  4. Select Update Credit Card.
  5. On the right section, click Chat with us

 

That's it. I'm looking forward to the success of your credit card update after contacting our support team, @AEC1980

 

Please drop me a line below if you need further assistance. I'm always here to help. 

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