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scl4
Level 1

How to delete a failed direct deposit?

 
5 Comments 5
Jessica_young
Moderator

How to delete a failed direct deposit?

Hey there, @scl4.

 

In QuickBooks Online, you can void the failed contractor direct deposit from the bank register instead of deleting it. This can be done by going to the Expenses menu.

 

Here's how to do it:

  1. In QBO, go to the Expenses menu at the left pane to get to the Expenses page.
  2. Locate the DD transaction to be voided.
  3. Click the View/Edit drop-down arrow under the Action column.
  4. Choose Void, then hit Yes to confirm.

Once done, it'll show as voided, and the amount will change to $0.00.  If you have any other questions on this, don't hesitate to leave a comment below! Take care.

yeroc722
Level 1

How to delete a failed direct deposit?

I get a cannot delete and a cannot void error message and even a try again later error when attempting to do this.

 

yeroc722
Level 1

How to delete a failed direct deposit?

I get a cannot void and cannot delete error message along with a try again later error message when attempting to do this.

jamespaul
Moderator

How to delete a failed direct deposit?

Hello, yeroc722.

 

I'll point you to the right direction to help you fix the error message and get some details on how you can void the direct deposit. 

 

I'd like to check on the direct deposit status and help you void it. However, I'm unable to pull up sensitive financial information in a public space.

 

You can, though, contact our support agents. They have the tools to check your direct deposit and help you delete or cancel it. Here's how to reach them: 

 

  1. Click the Help menu. 
  2. Go to the Search tab from the popup window.
  3. Click the Contact Us button.
  4. In the text box, enter something like "cannot void direct deposit."
  5. Hit Continue
  6. Choose how you want to reach us. 

 

If you'd like to check your employees payroll data or your tax liabilities, you can run reports in QuickBooks. Need a guide on what report to run? Check out this article for more details: Run payroll reports.

 

You're more than welcome to post your replies here if you have more questions about the direct deposit process. Do you need a hand in doing a specific task in QuickBooks? Let me know and I'll help you out. 

yeroc722
Level 1

How to delete a failed direct deposit?

Yeah, contacted customer support just as you described. They said it can't be deleted and to just post a journal entry. BOO. A Journal entry will have overpaid now on contractors 1099.

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