How to fix sale tax box

Good day, @info1620.

May I know the error you're getting when accessing the sales tax box and where I can find it? This way, I could test it with my sample account and help you in addressing the issue.

In the meantime, let's run some basic troubleshooting steps to fix the error. To start, open your account in a private window. This will help us isolate the issue and verify if it's a cache-related concern. 

 Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

If you're able to alter your preferences, then let's clear the cache in your web browser or try using a different supported browser. It could be a temporary issue with QuickBooks and the current browser that you use.

In case you need to add, edit tax agencies, rates, and sales tax settings in the future, use this article as an additional reference: How to set up, edit, and deactivate your sales tax rate and settings.

If there's anything else I can do for you, please let me know. I'll be around to help. Have a beautiful day!

Hi Customer, @info1620.

Hope you’re doing great. I wanted to see how everything is going about the sales tax box concern you had yesterday. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead.