I'm available to assist you with recording your payroll tax payments in QuickBooks Online Payroll, Nardo.
Before we proceed, could you please clarify how you typically make your payroll tax payments in the program? This will help me provide you with the appropriate steps to address your concern.
If your payroll taxes are paid outside QuickBooks but are still showing as a tax due on your payroll product, follow these steps to record these payments:
- Go to the Taxes menu and click Payroll Tax.
- Select the Payments tab.
- Review the payments listed and locate the tax you want to record a payment for.
- If the payment is listed, from the drop-down list choose the option Mark as paid then click Yes, mark paid.
If the payment is not listed, continue with the steps below.
- Go to Taxes, then Payroll Tax.
- Click the Payments tab.
- Select Record tax payments (prior tax history) and click Add Payment.
- Choose a Tax Type, then enter the following:
- Period Start Date and Period End Date - the period that the taxes were accrued
- Payment Date
- Check Number (optional)
- Memo (optional)
- Payment Amount
- Click Submit payment.
If the payment was made within QuickBooks but isn't showing in the Payment history, try accessing your account in a private window to check for cache issues. Use the following shortcut keys to enter private mode:
- Google Chrome: Ctrl + Shift + N
- Microsoft Edge: Ctrl + Shift + P
- Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
If this resolves the issue, return to your regular browser and clear its cache to free up space on your device. If the problem persists, consider using other supported browsers.
Additionally, you can choose how you want your payroll taxes and filings handled. For more information, refer to this resource: Set up QBO Payroll to pay and file your payroll taxes and forms.
Furthermore, I've included these articles for your future reference:
Feel free to stay in touch if you need further assistance with recording payroll tax payments in QBO. We're here to help you.