Thanks for reaching out here in the Community, Nean.
I'd be glad to help point you in the right direction for setting up your direct deposit.
In this instance, I recommend reaching out to a member of the QuickBooks Support Team. Agents have specialized tools, like screen-sharing, to take a closer look and determine the root of this issue. Here's how to contact an agent:
1. Press the F1 key on your keyboard.
2. Select Contact Us.
3. Enter Support in the field and click Continue.
4. From here you can choose to post here in the Community, message an agent, or set up a callback for a time that's convenient for you.
This link provides these steps if you'd like to bookmark them for future reference:
https://quickbooks.intuit.com/community/Getting-Started/Contact-the-QuickBooks-Desktop-Customer-Supp...
Please feel free to reach back out if you have any other questions.