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Level 1

HSA Direct Deposit adding back into Net Pay

Hi, our company recently added HSA benefits. I followed the QB instructions for setting up EE HSA Deductions with Direct Deposit. These instructions say to use an Expense account rather than a Liability account when setting up the Payroll Item/Addition and then to select both the HSA Deduction and Addition Items for the employee payroll information.

When I run payroll the HSA amount shows up twice. Once as the Direct Deposit and then again as Net Pay. I would like help in finding the set up error. Thank you!






1 Comment 1
Content Leader

HSA Direct Deposit adding back into Net Pay

Thanks for reaching out here in the Community, Nean.


I'd be glad to help point you in the right direction for setting up your direct deposit.


In this instance, I recommend reaching out to a member of the QuickBooks Support Team. Agents have specialized tools, like screen-sharing, to take a closer look and determine the root of this issue. Here's how to contact an agent:


1. Press the F1 key on your keyboard.

2. Select Contact Us.

3. Enter Support in the field and click Continue.

4. From here you can choose to post here in the Community, message an agent, or set up a callback for a time that's convenient for you.


This link provides these steps if you'd like to bookmark them for future reference:


Please feel free to reach back out if you have any other questions.



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