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amyekay
Level 1

I accidentally entered an incorrect bank account info in my QuickBooks Online Payroll Enhanced, and it doesn't let me change it. How do I enter the correct bank info?

 
9 Comments
ShiellaGraceA
QuickBooks Team

I accidentally entered an incorrect bank account info in my QuickBooks Online Payroll Enhanced, and it doesn't let me change it. How do I enter the correct bank info?

Thanks for visiting the Community, amyekay.

 

There are ways to edit your bank information in QuickBooks. Let me share them with you to get this resolved.

 

If you're referring to the bank account where you get your payroll expenses, you can update it from the Payroll Settings. Let me guide you how to get there.

  1. Go to the Gear icon. Then, click Payroll Settings.
  2. Then, the Accounting link under Preferences.
  3. In the Bank Account drop-down, choose the correct bank account.
  4. Scroll down to the bottom and then tick OK.

If it's a payroll subscription's bank account, you can edit the account from the billing section. Here's how to do it.

  1. At the upper right corner of your account, click Gear. Then, choose Account and Settings.
  2. Select Billing & Subscription and then edit the bank account info under your payroll subscription.
  3. Press Done.

Please see attached screenshots below.

 

I've also got this article about employees and payroll taxes for additional reference.

 

If you have concerns about accounts or if you have other questions, please let me know. I'll be around for you.

 

ptp1.JPG ptp2.JPG ptp3.JPG ptp4.JPG

carizoe
Level 1

I accidentally entered an incorrect bank account info in my QuickBooks Online Payroll Enhanced, and it doesn't let me change it. How do I enter the correct bank info?

How about if I'm using QB Desktop version  - Enhanced payroll?

Joesem M
QuickBooks Team

I accidentally entered an incorrect bank account info in my QuickBooks Online Payroll Enhanced, and it doesn't let me change it. How do I enter the correct bank info?

Thanks for posting in the Community, @carizoe.

 

I'll be glad to provide you the steps on how to update your bank information in QuickBooks Desktop.

 

First, let's update the information in QuickBooks Payroll Account Management Portal. Here's how:

 

  1. Click EmployeesMy Payroll Service, then select Accounts/Billing Information.
  2. Sign in using your Intuit Account login.
  3. Go to the Payroll Info section. 
  4. Select Edit under Direct Deposit Bank Account.
  5. Enter your payroll PIN then click Continue.
  6. Enter the new bank account information, and then tap the Update button.
  7. Wait for the confirmation, and then select Close.

 

Then, you have to verify the new direct deposit bank account.

 

  1. Go to the Employees tab, then My Payroll Service.
  2. Select Account/Billing Information.
  3. Sign in using your Intuit Account login.
  4. Go to the Payroll Info section.
  5.  Select Verify under Direct Deposit Bank Account. 
  6. Enter and confirm your payroll PIN.
  7. Click Submit.

 

For more additional information, please check out this article: Change your direct deposit bank account for QuickBooks Desktop Payroll.

 

Also, I'm adding this article about send payroll and direct deposit paychecks for future reference.

 

 

Please don't hesitate to let me know if you should have any questions about this or anything else about QuickBooks. I'm here to help you out. Have a good day and keep safe.

carizoe
Level 1

I accidentally entered an incorrect bank account info in my QuickBooks Online Payroll Enhanced, and it doesn't let me change it. How do I enter the correct bank info?

Joesem M,

 

Well... now there's another problem I'm having. I have a QB online sign in for A LOT of my clients. When I try to sign into that account while in my desktop version, it says my credentials are not right. Do I need to create a new QB sign on for the desktop version?

carizoe
Level 1

I accidentally entered an incorrect bank account info in my QuickBooks Online Payroll Enhanced, and it doesn't let me change it. How do I enter the correct bank info?

I'm not sure if I've sent this already. So sorry if it's a duplicate.

 

I am unable to sign into the Accounts and Billing with my QB sign on info that I have for several other customers that are on QBO. Is there a way for me to create a new sign on for the DeskTop version? When I type in my info I use for QBO, I get a message saying I have to use the right Intuit login to proceed. Then gives me the 2 boxes I usually see when signing into my QBO accounts (Email or User ID and Password)

 

HELP!!!!

 

Cari

Adrian_A
Moderator

I accidentally entered an incorrect bank account info in my QuickBooks Online Payroll Enhanced, and it doesn't let me change it. How do I enter the correct bank info?

I'm here to share some information when logging in to your account, Cari.

 

The QuickBooks Online and QuickBooks Desktop are different programs. That said, you're unable to sign in your client's QuickBooks Online account to your QuickBooks Desktop file.

 

We don't need to create a new QuickBooks Desktop file. Instead, you'll have to log in to your QuickBooks Online account and access their credentials there.

 

However, if you still don't have a QuickBooks Online account, you'll have to let your clients invite you as their Accountant. Once invited, you're good to access and change their bank account information.

 

I've also added these articles on what you can do on your client's account:

 

 

You always have me in case you have other concerns with your client's account. Stay safe!

carizoe
Level 1

I accidentally entered an incorrect bank account info in my QuickBooks Online Payroll Enhanced, and it doesn't let me change it. How do I enter the correct bank info?

I'm not able to follow the instructions given above. I have a QBO sign on account for all my clients. The OB Desktop version that I have payroll associated with it is my own personal account that I'm setting up payroll for. Where can I go to create a new sign on for the QB desktop? I think I'll probably have to wait until Monday to talk to someone at Inuit. I wanted to be able to solve this problem on my own though.  :)

 

JonpriL
Moderator

I accidentally entered an incorrect bank account info in my QuickBooks Online Payroll Enhanced, and it doesn't let me change it. How do I enter the correct bank info?

Hello @carizoe,

 

You'll have to use the same login credentials in updating your bank information via the CAMPS website with the one you used to register the QuickBooks Desktop.

 

But before we begin, are you the Primary Contact of the account? Because the steps in updating any personal information such as bank accounts can only the primary contact. If this is not the case, you'll have to get in touch with the primary contact of the account and let them update the bank information.

 

In addition, here's an article you can read to learn more about updating your bank account information: Change your QuickBooks Desktop payment method.

 

Lastly, I've got you this helpful article for ideas in case you wanted to update your address and phone number: Change your QuickBooks Desktop address or phone number via CAMPS.

 

You can always leave a comment below if you have any other questions. I'll be happy to help.

carizoe
Level 1

I accidentally entered an incorrect bank account info in my QuickBooks Online Payroll Enhanced, and it doesn't let me change it. How do I enter the correct bank info?

Yes, I'm the primary contact and I'm the owner of the business on my QB Destktop that I have payroll on. My main issue right now is that I can't sign on to change anything due to me not having a sign on for QB desktop. I have a sign on for QBO accounts.  I'll have to contact Intuit in the am. Thanks for your willingness to help!!!

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