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chuggett
Level 1

I added 3 employees but only 2 show up on the payroll. I cannot get a payroll report either.

 
Solved
Best answer September 08, 2020

Best Answers
Mark_R
QuickBooks Team

I added 3 employees but only 2 show up on the payroll. I cannot get a payroll report either.

I appreciate you posting here in the Community, @chuggett.

 

It's possible that one of your employees had a different payroll schedule that's why it isn't showing when running payroll. Let's verify your employees if they have the same payroll schedule.

 

Here's how:

 

  1. Click Payroll from the left menu, then select Employees.
  2. On the Employees page, check the payroll schedule under the Pay Schedule column.1.PNG

If your other employee had a different pay schedule, it's a possible reason. For you to be able to run payroll for your employee with a different pay schedule, you'll have to select the appropriate one.2.PNG

However, if your three employees had the same pay schedule, let's perform some browser troubleshooting steps to get this fixed. For more guidance, feel free to check out this article: Troubleshooting browser problems.

 

On the other hand, may I know what specific payroll report you're trying to run? Any additional information would be greatly appreciated. But if you're trying to show all the data on your payroll report, you'll want to check the date range.

 

You might want to check out this article to learn more about processing payroll in QuickBooks Online: Process or run payroll.

 

Feel free to leave a comment below if you have any other questions with QuickBooks Online Payroll.I'll be around to provide further assistance. Have a good one.

View solution in original post

2 Comments
Mark_R
QuickBooks Team

I added 3 employees but only 2 show up on the payroll. I cannot get a payroll report either.

I appreciate you posting here in the Community, @chuggett.

 

It's possible that one of your employees had a different payroll schedule that's why it isn't showing when running payroll. Let's verify your employees if they have the same payroll schedule.

 

Here's how:

 

  1. Click Payroll from the left menu, then select Employees.
  2. On the Employees page, check the payroll schedule under the Pay Schedule column.1.PNG

If your other employee had a different pay schedule, it's a possible reason. For you to be able to run payroll for your employee with a different pay schedule, you'll have to select the appropriate one.2.PNG

However, if your three employees had the same pay schedule, let's perform some browser troubleshooting steps to get this fixed. For more guidance, feel free to check out this article: Troubleshooting browser problems.

 

On the other hand, may I know what specific payroll report you're trying to run? Any additional information would be greatly appreciated. But if you're trying to show all the data on your payroll report, you'll want to check the date range.

 

You might want to check out this article to learn more about processing payroll in QuickBooks Online: Process or run payroll.

 

Feel free to leave a comment below if you have any other questions with QuickBooks Online Payroll.I'll be around to provide further assistance. Have a good one.

View solution in original post

chuggett
Level 1

I added 3 employees but only 2 show up on the payroll. I cannot get a payroll report either.

Thank you I think i have it worked out now.

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