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Hello there, @davidhakesloggin.
I'd like to help and get this sorted out. However, it'll require me to check your account which we can't do in the Community for security reasons.
I suggest contacting our payroll support team. From there, they'll be able to check your payment history and further investigate this. Here's how to reach them in your QuickBooks Desktop (QBDT):
Also, check this article to learn some tips in managing your QuickBooks Desktop subscriptions.
Contact us anytime you have other concerns. We'll be around to help.