cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

I am getting an error message stating that my payroll account needs attention. that as of 02/14/2020 you were unable to process my payment for payroll.

 
1 Comment
Highlighted
QuickBooks Team

I am getting an error message stating that my payroll account needs attention. that as of 02/14/2020 you were unable to process my payment for payroll.

Hello there, @davidhakesloggin.

 

I'd like to help and get this sorted out. However, it'll require me to check your account which we can't do in the Community for security reasons.

 

I suggest contacting our payroll support team. From there, they'll be able to check your payment history and further investigate this. Here's how to reach them in your QuickBooks Desktop (QBDT):

  1. Go to the Help menu.
  2. Select QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Type in payroll account and click Continue.
  5. Choose either Start a chat or Get a callback.2.PNG

Also, check this article to learn some tips in managing your QuickBooks Desktop subscriptions.

 

Contact us anytime you have other concerns. We'll be around to help.

Need to get in touch?

Contact us