Hey there, @Jazzy Gal.
I hope you're enjoying the day so far.
I recommend verifying your payroll subscription. This way we reset the payroll update to ensure we get it running again. Below I've included the steps to do this.
If you're still continuing to have issues, I recommend contacting our support team as they have the tools available that can sync your payroll subscription to your file.
Please let me know if there is anything else that I could assist you with. I'll be sure to keep a lookout on your response. You can always reach out to the Community or me anytime you have questions or concerns. Take care and have a good one!
Let's make sure that your client's tax table and QuickBooks file is updated, tschupick.
One of the possibilities why you're having issues with reactivating their payroll subscription is that an outdated QuickBooks file and tax table version.
You can follow the steps shared by the previous representative to update their QuickBooks file.
Then, you can check this article to get the latest tax table: Download the latest tax table in QuickBooks Desktop.
If the same thing happens, I recommend reaching out to our Payroll Support team. We have agents that can do a screen-share with you and verify what's causing the issue to reactivate the subscription.
You can contact them by going to the Help menu and then clicking Contact Us.
Once you're able to successfully reactivate your client's payroll subscription, they're good to pay their team. I've added these references for more information:
Feel free to get in touch with me if there's anything that I can help. Stay safe!