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bculver
Level 1

I am suppose to have 2019 quick books, you gave me 2021, that will not work, i puchased this last week, please call me

 
3 Comments
Just_me
Level 8

I am suppose to have 2019 quick books, you gave me 2021, that will not work, i puchased this last week, please call me

You have to take the proper steps to request a callback.  This is a peer community.  No one here can or will call you back. 

Use the link to pick your QB Type, for steps on how to request help. 

https://quickbooks.intuit.com/learn-support/en-us/open-programs/contact-support/00/433872

Fiat Lux - ASIA
Level 15

I am suppose to have 2019 quick books, you gave me 2021, that will not work, i puchased this last week, please call me

@bculver 

Did you purchase a new license or an additional seat for your current license? If you purchased a new license, they will give you the latest version (i.e 2021). You may purchase a new license of QBD 2020 until Nov 13 thru partners only. 

john-pero
Community Champion

I am suppose to have 2019 quick books, you gave me 2021, that will not work, i puchased this last week, please call me

If you have a company file created in QB2019 it can be directly opened and converted to QB2021

 

If you are moving to a new computer and already own QB2019 you did not have to purchase anything new - just download a fresh install of 2019 from your intuit account

 

You did not elaborate on why you needed 2019 specifically

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