Thanks for reaching out to the Community, @seansue.
Due to the growing impact of COVID-19, we have limited resources and ask that you contact us via messaging/chat.
Below are the steps to start messaging an agent:
- Select the Help option on the top menu.
- Choose QuickBooks Desktop Help.
- Enter the description of your issue under How can we help?, then click Continue.
- Pick Start Messaging.
- Type in your first and last name, email address, and phone number.
- Press Send message.
Please let me know if you have any more questions, and I'm always here to help. Have a safe and productive rest of your day!