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Level 1

I am trying to cancel merchants service since I do not accept credit card any longer, but for the love of God I can't find how to do it, support keeps taking me on a loop

 
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QuickBooks Team

I am trying to cancel merchants service since I do not accept credit card any longer, but for the love of God I can't find how to do it, support keeps taking me on a loop

Welcome to the Community, hfreixa.


I'll guide you through the process of cancelling your QuickBooks Payments subscription. Here's how it's done:
1. Log in to the Merchant Service Center portal as an admin user.
2. In the blue navigation bar, move your cursor over the Account tab to display a drop-down menu, then choose Account Profile.
3. Select Close Account.
4. You'll see a Reason for closing dropdown. In this area, enter the reason you're discontinuing the service.
5. Hit Submit.
 

Once your request is processed, you'll receive a confirmation email from Intuit within one business day. After cancellation, you can still access the Merchant Service Center to view or download reports, statements, and tax forms for up to 12 months.
 

Here's a helpful article which covers the process of closing a payment processing account: Cancel a QuickBooks Payments plan
 

Please don't hesitate to reach out if you have any questions. That's what I'm here for. Have a great day!

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Level 13

I am trying to cancel merchants service since I do not accept credit card any longer, but for the love of God I can't find how to do it, support keeps taking me on a loop

@hfreixa 

As additional option, if any of your customers wish to pay by CC, you may ask them to utilize MP to pay your invoice. Stretch your clients’ cash flow by creating up to a 45-day float by paying bills via a credit card, even if the vendor doesn’t accept credit cards. Vendors get paid with a physical check or with electronic bank transfers.

https:// melio.grsm.io/quickbooks

 

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Level 1

I am trying to cancel merchants service since I do not accept credit card any longer, but for the love of God I can't find how to do it, support keeps taking me on a loop

Under Account Profile, no close account choice!!

Highlighted
QuickBooks Team

I am trying to cancel merchants service since I do not accept credit card any longer, but for the love of God I can't find how to do it, support keeps taking me on a loop

We can use a private browser to verify if it's a browser-related issue, chief16.

 

First, let's make sure that you're the admin user of the account. Then, we can perform a few troubleshooting steps to get rid of any unexpected behavior within the Merchant Services portal.

 

You can use these keyboard shortcuts to open a private browser and then copy this URL to log in: https://merchantcenter.intuit.com/.

  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer: Ctrl + Shift + P
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

Then, you can follow the steps provided by my colleague on how to cancel your QuickBooks Payments account. You can also clear the cache or use one of our other supported browsers like Google Chrome, Internet Explorer, o Mozilla Firefox. 

 

If you still get the same thing, I suggest getting in touch with our Merchant Services Team and they'll cancel the account for you. 

 

I'm just around the corner if you need more help. You take care and stay safe!

Highlighted
Level 1

I am trying to cancel merchants service since I do not accept credit card any longer, but for the love of God I can't find how to do it, support keeps taking me on a loop

Who is the Merchant Services Team?  After working for over an hour, still getting nowhere.  I am trying to close my merchant account, and I am in the admin account but there is no option to CLOSE my account.  There is nobody to call, there is absolutely no resource that can help.

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QuickBooks Team

I am trying to cancel merchants service since I do not accept credit card any longer, but for the love of God I can't find how to do it, support keeps taking me on a loop

Hello there, OTLP.

 

I can route you to the right support to help you cancel your Merchant services while you're unable to see the option to do so after performing the troubleshooting steps. Our QuickBooks Payments team is available Monday to Friday from 6 AM to 6 PM PST. 

 

To contact us, here's how:

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right. Click Contact Us.
  3. Enter your concern about canceling your account, then select Let's talk.
  4. Choose a way to connect with us.

For more details, feel free to check our Contact Payments Support and QuickBooks Payments FAQ page.  

 

I'm just here if there's anything else that you need. Take care!

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