I am trying to change my W2 layout, for Quickbooks Online Enhanced Payroll, instructions say to select "Preferences" under Payroll settings, I do not have that option.
My Payroll settings no longer look like that, there is no "Preferences" option. The menu items are on the left side, not the top like they used to be. There is a Printing section, but it only references paychecks, not W2's
Can you share with us the type of payroll subscription you're using in QuickBooks Online Payroll? This way, we can check its Payroll settings and determine the cause of this issue.
Additionally, the steps that were provided above are intended for Enhanced payroll subscription. Since you're seeing a different interface, I'd recommend reaching out to our Payroll Support Team. They are the ones that can check your payroll account and also help you in changing the W2 layout.
Here's how you can reach out to them:
Click the Help icon.
Hit the Contact Us button at the bottom.
Enter your concern in the description, then click Let's talk or Continue.
Select Get a callback.
Click the Help menu in the upper-right hand corner.
Type in "Talk to a human", then press Enter.
Look for I still need a human and click on it.
Click Contact Us.
Select between Send a message, Schedule an appointment, or Get a callback.