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cityandcountryta
Level 1

I am trying to run payroll. When it hit it an error shows up telling me to call xxx-xxx-xxxx?

I don't want to cancel my payroll intuit I need to start using it again on a regular basis
1 Comment 1
Catherine_B
QuickBooks Team

I am trying to run payroll. When it hit it an error shows up telling me to call xxx-xxx-xxxx?

Hello there, cityandcountryta.

 

We can check your payroll subscription to see if it's still active. Here's how:

 

  1. Go to the Gear icon and click Account and settings.
  2. Select the Billing & Subscription menu. 
  3. Check the QuickBooks Online Payroll section if it's active. 

Then, try running payroll through a private browser (incognito) to verify if the error your prompted is caused by unexpected behavior. If you're able to do so, you can switch back to the main browser and clear the cache. Other browsers can also help you in isolating these kinds of issues. 

 

You can also contact our Phone Support Team so they can securely check your account and walk you through getting rid of the issue. 

 

If you have other questions, you can always mention me in your reply. Take care and stay safe!

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