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I am trying to see my paystubs - but I keep getting the following error - We weren't able to show to payroll info ?

 
17 Comments
Anonymous
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Re: I am trying to see my paystubs - but I keep getting the following error - We weren't able to ...

I'm here to share an update about the "We Weren't Able to Show Your Payroll Info" error, @shashi-bhatia,

 

The alert you're getting when accessing the QuickBooks WorkForce website is currently tagged as an ongoing issue. Our engineers are aware of this, and they're currently investigating this hitch to roll out a fix as soon as possible. For now, I recommend giving our Quickbooks Online Support Team a quick call to add you to the list of affected users.

 

This way, you'll get live email notifications for any updates about the error. You can request our phone representatives to add you to the ticket number INV-27926. Perform these steps to get our contact information:

 

QuickBooks Online

 

  1. Click the (?) Help menu at the top right section of your QBO Dashboard.
  2. Tap the Contact us button.

 

 

Please let me know how the call goes. I want to ensure you're taken care of. I'm also available anytime should you have other questions with Quickbooks. Have a great day!

Not applicable

Re: I am trying to see my paystubs - but I keep getting the following error - We weren't able to show to payroll info ?

Hello again,

Can you give me an estimated time when this issue will be resolved?

Thank you,

Shashi

 

Moderator

Re: I am trying to see my paystubs - but I keep getting the following error - We weren't able to ...

Hello shashi-bhatia,

 

We're unable to give you an estimated time when this issue will be resolved. Rest assured, we'll keep you up-to-date when information is available.

 

You can always come back to this thread if need anything else with QuickBooks. We're always here to help.

Not applicable

Re: I am trying to see my paystubs - but I keep getting the following error - We weren't able to ...

I see this problem still exists as of 8/16/19??? I'm also experiencing the same issue.

QuickBooks Team

Re: I am trying to see my paystubs - but I keep getting the following error - We weren't able to ...

I appreciate you joining this thread, @jrh2601.

 

I'm taking notes of your feedback, and I want you to know that this isn't the impression we want you to have about QuickBooks.

 

Engineers are working diligently to fix this in a timely manner. While I'm unable to provide a definite time frame for when this will be, rest assured that I'll update this thread if I receive news and improvements.

 

For now, I recommend reaching out to our phone team so we can gather more details relevant for the investigation. This will also enroll your credentials for email updates.

 

Let me know how the call went or if you have other questions. I'm just a post away. Have a good one.

Not applicable

Re: I am trying to see my paystubs - but I keep getting the following error - We weren't able to show to payroll info ?

The error still persists as of today 08/23/2019. Is the issue still not fixed?

Not applicable

Re: I am trying to see my paystubs - but I keep getting the following error - We weren't able to show to payroll info ?

I am having this issues today 08/23/2019. Is the issue still not resolved by Intuit?

QuickBooks Team

Re: I am trying to see my paystubs - but I keep getting the following error - We weren't able to ...

Yes, JVGadi, our engineers are still working on this issue. 

 

If you haven't contacted our Customer Support Team yet, I suggest reaching out to them so they'll add your account to the notification list. 

 

Meantime, you can provide your employees a paper copy of their pay stubs.

 

Updates will be given via email.Thanks for your patience while we're working on a fix. 

Not applicable

Re: I am trying to see my paystubs - but I keep getting the following error - We weren't able to show to payroll info ?

I am also seeing the same error. Its August 30 today.

Not applicable

Re: I am trying to see my paystubs - but I keep getting the following error - We weren't able to show to payroll info ?

Exact same issue, except I've never been able to get as far as giving my SS# so I can see my paystubs. I would love to know when this is fixed so I can get my paystubs and finish my mortgage application. 

QuickBooks Team

Re: I am trying to see my paystubs - but I keep getting the following error - We weren't able to ...

Thanks for joining us here in the Community, @PP1995 and jscliff.

 

I appreciate your time letting us know about this. However, I'd like to inform you that the investigation for the error that you received upon pulling up the payroll information is still ongoing. At this time, you can ask for a printed copy of your pay stub from your employer.

 

Our engineers are still validating the main reason of this error, so they can apply a permanent fix. I know how this error has affected your work but your patience while this is still being worked on is much appreciated.

 

If you've already reached out to our Customer Care Team, rest assured that receiving recent information about this once updates will be rolled out.

 

You can always reach back out to me if you have any other concerns. I'll be around to lend a helping hand. Have a good one!

Not applicable

Re: I am trying to see my paystubs - but I keep getting the following error - We weren't able to ...

My original post didn't work. I am in need of my pay stub for something time sensitive. My employer is unable to be reached and I am also having these issues. How else am I able to access my pay stub? 

 

When I click on the above links, it tells me that I do not have a Quickbooks account so I don't get the information to contact anyone. Please advise. 

QuickBooks Team

Re: I am trying to see my paystubs - but I keep getting the following error - We weren't able to ...

Hello mcekeiki,

 

I'm here to help provide some additional clarification on your question regarding your pay stub in QuickBooks.

 

You can only acquire your pay stub through the Workforce website or if your employer sends a copy of the data. Please also know that accessing this type of information will also depend on what they share to employees.

 

If you have a Workforce account and is experiencing the issue as well, I suggest contacting our Chat Support Specialists. They're available from Monday through Friday, 6:00 AM to 6:00 PM PT.

 

You can visit the article I'm adding below to get the link on how to reach out our support (scroll-down to Get extra help):

 

QuickBooks Workforce: Access your paychecks and W-2’s online.

 

As always, please let me know if I can be of additional assistance with the pay stubs. I value your time and service.

Not applicable

Re: I am trying to see my paystubs - but I keep getting the following error - We weren't able to ...

September 12 still can't view my pay stubs is this even going to be fixed ???

QuickBooks Team

Re: I am trying to see my paystubs - but I keep getting the following error - We weren't able to ...

Hi there, Rosas760.

 

Our engineers are still working to resolve this error when viewing pay stubs. We'll revisit this thread as soon as we get updates from them.

 

In the meantime, you'll want to ask for a printed copy of your pay stub from your employer.

 

I'll be around if you need anything else.

Established Member

Re: I am trying to see my paystubs - but I keep getting the following error - We weren't able to ...

Is there an update on this issue? I am still not able to access my paystubs.

Moderator

Re: I am trying to see my paystubs - but I keep getting the following error - We weren't able to ...

Hello, pavitrashetty.

 

Right now, our engineers are all hands on deck working together for a fix to sort everything out with regards to this. Please know that this issue is being treated at utmost urgency. While we're working on this, it would be best to get in touch with our Customer Care Team. They can add you to the list of affected users.

 

To reach them, here's how:

  1. Click the Help menu in the upper right hand.
  2. Once the Search window opens, click the Contact us button.
  3. From there, type in the issue (contact payroll).
  4. Click the Let’s talk button.
  5. Under Choose a way to connect with us, select how you want to reach out to our support team: Start messaging or Get a callback.

When we have more information about the status of this issue, we will update you. We will send the updates on your email address associated with your Intuit account.

 

I appreciate your patience and understanding as we continue working toward a resolution. As always, if you have any other concern about your QuickBooks Online account, please feel free to visit the Community again. I'm always here to help.

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Contact us