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I am trying to Setup Employees but the set up payroll link does not work

 
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Moderator

Re: I am trying to Setup Employees but the set up payroll link does not work

Thanks for reaching out to the Community, mike-langowski.

 

I can help you set up payroll and employees in QuickBooks Online (QBO).

 

From the information you've provided, it sounds like you're trying to turn on payroll and add employees in QBO. Did you try clicking the Get Started button under the Employees tab? If you're getting an error message, let's try some troubleshooting steps to fix it.

 

First, let's try adding payroll in a private browser. This way, we can rule out if this isn't any cache related issue. Here's how:

  • Google Chrome: press Ctrl Shift N  
  • Internet Explorer and Mozilla Firefox: press Ctrl Shift P
  • Safari: press Command Shift N

Here's how:

  1. Go to Workers on the left pane.
  2. Choose Employees at the top.
  3. Click Get Started.
  4. Select the payroll that suits your business.

image.png image.png

 

If it let you sign, go back to regular browsing and clear the browser's cache. You can also try using a different browser (Internet Explorer, Chrome or Firefox).

 

Then, let's set up your employees.

 

See the steps I've laid out below:

  1. Follow the first and second steps above.
  2. Click Get set up.
  3. Add your business information.
  4. Follow the on-screen instructions.
  5. On the Get started with payroll screen.
  6. Click Add a new employee.
  7. Enter the details.
  8. Click Done.

image.png

 

image.png

 

This article provides more details about payroll: Get started with Payroll.

 

That information should get you back in order. I'd like to make sure that you're able to set up the employee's profile, so please let me know how that works for you. Best regards. 

Level 1

Re: I am trying to Setup Employees but the set up payroll link does not work

So are you saying I have to subscribe to a payroll service?  I am the only employee so it really makes no sense to pay another fee for just paying myself.  It is not necessary to have this service  on the desktop version so I obviously would not expect it to be required on the online version.

Anonymous
Not applicable

Re: I am trying to Setup Employees but the set up payroll link does not work

Hi there, @mike-langowski.

 

Allow me to step in and help share additional information about setting up an employee.

 

You can set up an employee without the need to subscribe to a payroll service. Just click the Add an employee tab and choose Not right now when prompted with the Need to pay employees? message.

 

 

 

 

You will then be routed to the Employee Information screen. Type in all the necessary details and select Save when done.

 

That should do it. In case you need some helpful references in the future, please feel free to visit our site: The QuickBooks Blog.

 

Keep me posted if you have other questions about setting up an employee. I'm here to help however I can.

Level 1

Re: I am trying to Setup Employees but the set up payroll link does not work

Thanks for the help but I don't have any issues with setting up an employee.  My issue is that I don't have the ability to use the pay employee/liabilities features, which are available on the desktop version for free.  

Anonymous
Not applicable

Re: I am trying to Setup Employees but the set up payroll link does not work

Hello, mike-langowski

 

The Payroll Processor role might have been excluded from your user access. This is why you’re unable to pay employees and liabilities. You might want to get in touch with the Administrator to add this role under your user. Also, inactive payroll subscription or unset Pay liability schedule might trigger the issue. 


If you’ve already check the scenarios above, and still unable to pay employees and liabilities, I’d recommend reaching out to our support team. They more tools to take a better look and investigate the issue further.
Here’s how you can get in touch with them:

  1. Click Help at the top. 
  2. Select QuickBooks Desktop Help. 
  3. Give a brief description of your issue and click Continue.
  4. Select Talk to a Specialist. 

Feel free to visit us again if you need anything else. 
 

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