This issue can occur if a pop-up window is blocked, Jodi. Let's check your pop-up blocker settings and troubleshoot them so you can upload your tax notice successfully.
Note: The steps may vary depending on your browser version.
If you're using Google Chrome, please follow these steps:
- Open Chrome, select More, then select Settings.
- Select Advanced.
- Under Privacy and security, choose Content settings.
- Select Pop-ups and redirects.
- Switch the setting to Allowed or Blocked.
- (Optional) If you prefer to keep pop-ups blocked, add an exception for QuickBooks Online instead:
- To the right of Allow, select Add.
- Enter qbo.intuit.com.
- Select Add.
You can use this article to proceed with the steps for the other browsers: Why doesn't anything happen when I select a button or link?
For any further questions, please leave a comment, and we'll gladly assist you.