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I am unable to track labor in QBO, since the activation of payroll feature and cancellation it has caused my books to be off. this is a major issue and i need resolved?

we wanted to try QBO payroll, we tried for less than a day realize it would not work for us, we cancelled. now all our employees are gone and we are unable to add them back due to some issue we was told about that once you activate payroll you cant go back. we use T-sheets to track time and labor then import into QBO now we can not see try cost because the employees are not in QBO so T-sheets does not know what to do with the information. how can i have accurate books if i am not able to track my labor cost. i pay a hefty yearly subscription not to have the ability to track accurately. i am so not happy with this situation, QB is not offering any solutions, one rep said if we have payroll it will work, my repose was offer it for free since you failed to tell us we will have this issue. they did not offer this to us. now we are stuck.
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QuickBooks Team

I am unable to track labor in QBO, since the activation of payroll feature and cancellation it has caused my books to be off. this is a major issue and i need resolved?

This is not the kind of situation that we want you to experience, @i-marriott.

 

As to what our customer representative mentioned, you need to have a payroll subscription in order to track labor in QuickBooks Online. T-sheets data can only be sync to QBO if your payroll service is active. 

 

However, you can manually enter payroll paychecks in QuickBooks through a journal entry. This way, you can track the paychecks you've made outside QBO. This will also keep your payroll and account data all in one place.

 

Please keep in mind that journal entries require an understanding of debits and credits. If you have specific questions about your Chart of Accounts, reach out to your accountant.

 

 

If you have any other questions please let me know. I'm always glad to help any way I can.

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